How To Fix SWF_RUN_SERVICES084 - 'Send Mail' for work item '&1' skipped (Work item status = '&2')

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN_SERVICES - Workflow: Services

• Message number: 084

• Message text: 'Send Mail' for work item '&1' skipped (Work item status = '&2')

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN_SERVICES084 - 'Send Mail' for work item '&1' skipped (Work item status = '&2') ?

  The SAP error message SWF_RUN_SERVICES084 indicates that the system attempted to send an email notification for a work item, but the operation was skipped due to the current status of the work item. The message typically includes placeholders for the work item ID (&1) and its status (&2).
  Cause:
  The error occurs when the work item is in a status that does not allow for email notifications to be sent. Common statuses that might lead to this error include:
  
  Completed: The work item has already been processed.
  Cancelled: The work item has been cancelled and is no longer active.
  Error: The work item encountered an error during processing.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check Work Item Status: 
  
  Use transaction code SWI1 or SWI2 to view the work item and check its current status. This will help you understand why the email notification was skipped.
  
  
  
  Review Workflow Configuration:
  
  Ensure that the workflow is configured correctly to handle email notifications. Check the workflow definition and the associated tasks to ensure that they are set up to send emails when appropriate.
  
  
  
  Reprocess Work Item:
  
  If the work item is in a status that can be reprocessed (e.g., if it is in an error state), you may need to correct the underlying issue and then reprocess the work item.
  
  
  
  Check Email Configuration:
  
  Verify that the email configuration in SAP is set up correctly. This includes checking the SMTP settings and ensuring that the email addresses are valid.
  
  
  
  Consult Logs:
  
  Check the workflow logs and application logs (transaction SLG1) for any additional error messages or warnings that might provide more context about why the email was not sent.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2: Work Item Overview
  SWI6: Workflow Log
  SLG1: Application Log
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to email notifications in workflows.
  
  
  Documentation: Review SAP documentation on workflow management and email notifications for best practices and troubleshooting tips.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.