How To Fix SWF_RUN511 - Error occurred when generating mail

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_RUN - Workflow Runtime System

• Message number: 511

• Message text: Error occurred when generating mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_RUN511 - Error occurred when generating mail ?

  The SAP error message SWF_RUN511, which states "Error occurred when generating mail," typically occurs in the context of workflow processes where the system attempts to send an email notification but encounters an issue. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Email Configuration: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) or SMTP settings.
  Missing or Incorrect Recipient Address: The email recipient's address may be missing, incorrect, or not properly formatted.
  Mail Server Issues: The external mail server may be down, misconfigured, or unreachable from the SAP system.
  Authorization Issues: The user or the workflow may not have the necessary authorizations to send emails.
  Workflow Configuration Issues: There may be issues in the workflow definition or the task that is trying to send the email.
  
  Solutions:
  
  
  Check SAPconnect Configuration:
  
  Go to transaction SCOT and verify the configuration for SMTP. Ensure that the settings for the mail server are correct and that the system is able to connect to the mail server.
  Test the connection to the mail server from SCOT.
  
  
  
  Verify Recipient Addresses:
  
  Check the workflow task or the relevant business object to ensure that the email addresses are correctly specified and valid.
  
  
  
  Check Mail Server Status:
  
  Ensure that the external mail server is operational and that there are no network issues preventing the SAP system from reaching it.
  
  
  
  Review Authorizations:
  
  Ensure that the user executing the workflow has the necessary authorizations to send emails. This may involve checking roles and profiles in transaction PFCG.
  
  
  
  Debug the Workflow:
  
  If the issue persists, you may need to debug the workflow to identify where the error is occurring. Use transaction SWI1 to analyze the workflow instance and check for any errors in the workflow log.
  
  
  
  Check Workflow Configuration:
  
  Review the workflow definition in transaction SWDD to ensure that the email sending task is correctly configured.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect configuration.
  SWI1: Work item selection for workflow monitoring.
  SWDD: Workflow definition.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email sending in workflows. You can search for notes in the SAP Support Portal.
  
  
  Logs: Check the application logs (transaction SLG1) for any additional error messages that may provide more context about the failure.
  
  
  By following these steps, you should be able to diagnose and resolve the SWF_RUN511 error in your SAP system. If the problem persists, consider reaching out to SAP support for further assistance.