How To Fix SWF_ODS_CORE029 - Work Item &1 is not found in User Outbox with Category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_ODS_CORE - Messages for ODS runtime objects

• Message number: 029

• Message text: Work Item &1 is not found in User Outbox with Category &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_ODS_CORE029 - Work Item &1 is not found in User Outbox with Category &2 ?

  The SAP error message SWF_ODS_CORE029 indicates that a work item (WI) is not found in the user's outbox for a specific category. This error typically occurs in the context of SAP Workflow, where a user is trying to access or process a work item that is expected to be in their outbox but is not found.
  Cause:
  
  Work Item Deletion: The work item may have been deleted or completed by another user or process.
  Incorrect User Context: The user may not have the correct authorizations or may be logged in with a different user ID that does not have access to the work item.
  Workflow Termination: The workflow instance associated with the work item may have been terminated or ended unexpectedly.
  Database Issues: There could be issues with the database that prevent the retrieval of the work item.
  Incorrect Category: The category specified in the error message may not match the category of the work item, leading to a mismatch.
  
  Solution:
  
  Check Work Item Status: Verify if the work item exists in the workflow log (transaction SWI1) or check if it has been completed or deleted.
  User Authorization: Ensure that the user has the necessary authorizations to view and process the work item.
  Correct User Context: Make sure the user is logged in with the correct credentials and is accessing the right environment.
  Review Workflow Logs: Use transaction SWI1 to review the workflow logs and check for any errors or terminations related to the workflow instance.
  Check Category: Verify that the category specified in the error message matches the category of the work item you are trying to access.
  Database Consistency: If you suspect database issues, consult your SAP Basis team to check for any inconsistencies or errors in the database.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Overview
  SWI2_DURA: Work Item Overview by Duration
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Workflow Monitoring: Use the Workflow Monitoring tools available in SAP to track the status of workflows and work items.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.