How To Fix SWF_FLEX_RUN097 - Restart mail send request '&1' failed

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_FLEX_RUN - Workflow: Runtime Errors

• Message number: 097

• Message text: Restart mail send request '&1' failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_FLEX_RUN097 - Restart mail send request '&1' failed ?

  The SAP error message SWF_FLEX_RUN097 indicates that there was a failure in sending a restart mail request for a workflow. This error typically occurs in the context of SAP Business Workflow when a workflow instance is restarted, and the system attempts to send a notification email but encounters an issue.
  Causes:
  
  Mail Configuration Issues: The SAP system may not be properly configured to send emails. This could be due to incorrect settings in the SMTP configuration or missing parameters in the SCOT transaction.
  User Settings: The user who is supposed to receive the email may not have a valid email address configured in their user profile.
  Workflow Configuration: There may be issues with the workflow definition or the specific task that is trying to send the email.
  System Errors: Temporary system issues or network problems could also prevent the email from being sent.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction SCOT and verify that the SMTP settings are correctly configured.
  Ensure that the mail server is reachable and that there are no connectivity issues.
  
  
  
  Verify User Email Address:
  
  Check the user profile of the recipient in transaction SU01 to ensure that a valid email address is set up.
  Make sure that the user is not locked or inactive.
  
  
  
  Review Workflow Configuration:
  
  Use transaction SWI1 to check the workflow instance and see if there are any errors in the workflow definition.
  Ensure that the task responsible for sending the email is correctly configured and active.
  
  
  
  Check for System Errors:
  
  Look at the system logs (transaction SM21) for any related errors that might provide more context on the failure.
  Check the application log (transaction SLG1) for any specific messages related to the workflow or email sending process.
  
  
  
  Test Email Sending:
  
  You can test the email sending functionality by using transaction SOST to see if other emails are being sent successfully.
  If necessary, send a test email from the system to ensure that the email functionality is working.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SMTP Configuration
  SU01: User Maintenance
  SWI1: Workflow Overview
  SOST: Send Requests
  SM21: System Log
  SLG1: Application Log
  
  
  
  Documentation: Refer to the SAP Help Portal for documentation on workflow and email configuration.
  
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis team or consult SAP support for further assistance.