How To Fix SWF_CCMS230 - Payload of message & is not in XML format

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_CCMS - CCMS: Monitoring

• Message number: 230

• Message text: Payload of message & is not in XML format

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_CCMS230 - Payload of message & is not in XML format ?

  The SAP error message SWF_CCMS230, which states "Payload of message & is not in XML format," typically occurs in the context of SAP Workflow or SAP Business Process Management (BPM) when the system expects a message in XML format but receives data that does not conform to this format.
  Cause:
  
  
  Incorrect Message Format: The message being processed is not formatted as valid XML. This could be due to a variety of reasons, such as:
  
  The message was generated incorrectly.
  There is a misconfiguration in the system that leads to non-XML data being sent.
  An external system or service is sending data in a different format (e.g., JSON, plain text).
  
  
  
  Integration Issues: If the message is coming from an external system or service, there may be issues with the integration setup, such as incorrect mappings or transformations.
  
  
  Corrupted Data: The data might be corrupted or improperly encoded, leading to it not being recognized as valid XML.
  
  
  Solution:
  
  
  Check the Message Source: Identify where the message is being generated. If it is from an external system, ensure that it is configured to send messages in the correct XML format.
  
  
  Validate XML Format: If you have access to the message payload, validate it against an XML schema (XSD) to ensure it is well-formed and adheres to the expected structure.
  
  
  Review Configuration: Check the configuration settings in SAP for the workflow or process that is handling the message. Ensure that all settings related to message formats are correctly set.
  
  
  Error Handling: Implement error handling in your workflow to manage cases where the message format is incorrect. This can include logging the error and notifying the relevant team for further investigation.
  
  
  Testing: If changes are made to the message generation or integration, conduct thorough testing to ensure that messages are being sent and received in the correct format.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to the version of SAP you are using, as there may be version-specific considerations.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor workflow instances and identify where the error is occurring.
  Debugging: If you have access to the development environment, consider debugging the workflow to trace the message handling and identify where the format issue arises.
  
  By following these steps, you should be able to diagnose and resolve the SWF_CCMS230 error effectively.