How To Fix SWF_CCMS031 - Process instances with unsent messages

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_CCMS - CCMS: Monitoring

• Message number: 031

• Message text: Process instances with unsent messages

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_CCMS031 - Process instances with unsent messages ?

  The SAP error message SWF_CCMS031 indicates that there are process instances in the SAP system that have unsent messages. This typically occurs in the context of SAP Workflow, where messages are expected to be sent between different workflow steps or between different systems, and for some reason, these messages have not been sent.
  Cause:
  
  Message Queue Issues: The message queue may be full or experiencing issues, preventing messages from being sent.
  Workflow Configuration: There may be misconfigurations in the workflow settings that prevent messages from being processed correctly.
  System Performance: High system load or performance issues can lead to delays in message processing.
  Network Issues: If the workflow involves communication between different systems, network issues can prevent messages from being sent.
  Authorization Issues: The user or system may not have the necessary authorizations to send messages.
  
  Solution:
  
  Check Message Queue: Use transaction code SMQ1 (for outbound queues) and SMQ2 (for inbound queues) to check the status of the message queues. Look for any stuck messages and analyze the reason for their status.
  Review Workflow Configuration: Ensure that the workflow is correctly configured. Check the workflow definition and ensure that all necessary steps are properly defined and activated.
  Monitor System Performance: Use transaction ST22 to check for dumps and SM21 for system logs to identify any performance issues. If the system is under heavy load, consider optimizing performance or scheduling workflows during off-peak hours.
  Check Network Connectivity: If the workflow involves multiple systems, ensure that there are no network issues preventing communication between them.
  Review Authorizations: Ensure that the user or system has the necessary authorizations to send messages. Check the roles and profiles assigned to the user.
  Reprocess Messages: If messages are stuck, you can try to reprocess them manually. In transaction SMQ1 or SMQ2, you can select the messages and choose to reprocess them.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address specific issues related to this error message.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work item overview
  SWI2_DURA: Work items by duration
  SWI2_FREQ: Work items by frequency
  SWI2_SEARCH: Work item search
  
  
  Monitoring Tools: Use the SAP Business Workflow Monitor to keep track of workflow instances and their statuses.
  Documentation: Refer to the SAP Help Portal for detailed documentation on SAP Workflow and message handling.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.