How To Fix SWF_ALM020 - Unable to create work item. See application log '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: SWF_ALM - Workflow: Alert Monitor

• Message number: 020

• Message text: Unable to create work item. See application log '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWF_ALM020 - Unable to create work item. See application log '&' ?

  The SAP error message SWF_ALM020, which states "Unable to create work item. See application log '&'," typically indicates that there is an issue with the workflow process in SAP. This error can occur for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Possible Causes:
  
  Missing or Incorrect Workflow Configuration: The workflow might not be properly configured, or there may be missing components required for the workflow to execute.
  Authorization Issues: The user or system may not have the necessary authorizations to create work items.
  System Errors: There could be underlying system errors or inconsistencies that prevent the creation of work items.
  Application Log Issues: The application log referenced in the error message may contain additional details about the error, which can help in diagnosing the problem.
  Technical Issues: Problems with the underlying database or system performance can also lead to this error.
  
  Solutions:
  
  Check Application Log: Use transaction code SLG1 to view the application log. Look for entries related to the error message SWF_ALM020. This log may provide more specific details about what went wrong.
  Review Workflow Configuration: Ensure that the workflow is correctly configured. Check for any missing steps, incorrect parameters, or other configuration issues.
  Verify Authorizations: Ensure that the user executing the workflow has the necessary authorizations. You can check this using transaction SU53 to analyze authorization failures.
  Check for System Errors: Look for any system errors or inconsistencies that may be affecting the workflow. This can include checking system logs or monitoring system performance.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on troubleshooting.
  Recreate the Workflow: If the workflow is corrupted or misconfigured, consider recreating it or restoring it from a backup if available.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: 
  
  SLG1: Application log display.
  SWI1: Work item overview.
  SWI2_FREQ: Work item selection.
  
  
  Workflow Monitoring: Use transaction SWI6 to monitor workflow instances and check for any stuck or failed instances.
  Documentation: Review SAP documentation related to workflow management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the cause of the SWF_ALM020 error and implement a solution to resolve it.