How To Fix SWDP_HELP_CENTER036 - Message server &1 not known to Solution Manager

SAP Error Message - Details

• Message type: E = Error

• Message class: SWDP_HELP_CENTER -

• Message number: 036

• Message text: Message server &1 not known to Solution Manager

What causes this issue?

During the search for documents that belong to the application system,
the Help Center proceeds as follows:
The system ID and the name of the message server (as saved in the
profile parameter <ZK>rdisp/mshost</>) determine the logical components
to which the application system is assigned.
The search is limited to those documents assigned to one of these
logical components.
In this case, the name of the message server &V1& is not known to the
Solution Manager, and therefore no logical components can be determined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Notify your system administrator.

Procedure for System Administrators

Check the application system data in the Solution Manager and correct it
if necessary. The name of the message server saved in Solution Manager
must exactly match the name in the profile parameter <ZK>rdisp/mshost</>
of the application system, including the domain.
Possible errors:
RESET N1
There is no entry for the message server for the application system in
Solution Manager.
The name of the message server in the profile parameter <ZK>rdisp/mshost
</> of the application system does not contain the domain, whereas a
domain is specified in Solution Manager. If the domain is specified in
the profile parameter but not in Solution Manager, this also causes an
error.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SWDP_HELP_CENTER036 - Message server &1 not known to Solution Manager ?

  The SAP error message SWDP_HELP_CENTER036 indicates that the message server specified in the configuration is not recognized by the SAP Solution Manager. This can occur due to various reasons, such as incorrect configuration settings, network issues, or problems with the SAP system landscape.
  Cause
  
  Incorrect Message Server Name: The message server name specified in the configuration might be incorrect or misspelled.
  Network Issues: There may be network connectivity issues preventing the Solution Manager from reaching the specified message server.
  System Configuration: The system might not be properly configured in the Solution Manager, or the system might not be registered correctly.
  Authorization Issues: The user might not have the necessary authorizations to access the message server.
  SAP Notes: There may be relevant SAP Notes that address specific issues related to the message server.
  
  Solution
  
  
  Verify Message Server Name:
  
  Check the configuration in the Solution Manager to ensure that the message server name is correct.
  Ensure that the message server is running and accessible.
  
  
  
  Check Network Connectivity:
  
  Use tools like ping or telnet to check if the Solution Manager can reach the message server.
  Ensure that there are no firewall rules blocking access to the message server.
  
  
  
  System Configuration:
  
  Go to the Solution Manager and verify that the system is correctly configured in the System Landscape Directory (SLD).
  Ensure that the system is registered and that the message server is listed correctly.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the message server and the associated systems.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes that might provide additional information or patches related to this error message.
  
  
  
  Restart Services:
  
  If applicable, restart the message server and the Solution Manager to refresh the connections.
  
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring the Solution Manager and troubleshooting connectivity issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify and resolve the issue related to the SWDP_HELP_CENTER036 error message.