How To Fix SVMCRT_CACHE027 - The cache service has been stopped

SAP Error Message - Details

• Message type: E = Error

• Message class: SVMCRT_CACHE -

• Message number: 027

• Message text: The cache service has been stopped

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SVMCRT_CACHE027 - The cache service has been stopped ?

  The SAP error message SVMCRT_CACHE027 indicates that the cache service has been stopped. This can occur in various SAP environments, particularly those utilizing the SAP NetWeaver Application Server or SAP HANA, where caching is essential for performance optimization.
  Cause:
  The error can be caused by several factors, including:
  
  Service Stoppage: The cache service may have been manually stopped or crashed due to an error.
  Configuration Issues: Incorrect configuration settings in the cache service can lead to it being unable to start or operate correctly.
  Resource Constraints: Insufficient system resources (CPU, memory, etc.) can cause the cache service to stop unexpectedly.
  Network Issues: Problems with network connectivity can prevent the cache service from functioning properly.
  Software Bugs: There may be bugs in the SAP software or the underlying operating system that affect the cache service.
  
  Solution:
  To resolve the SVMCRT_CACHE027 error, you can follow these steps:
  
  
  Restart the Cache Service:
  
  Check the status of the cache service and attempt to restart it. This can often resolve temporary issues.
  Use transaction codes like SM51 or SM37 to monitor and manage the services.
  
  
  
  Check Logs:
  
  Review the application and system logs for any error messages or warnings that could provide more context about why the cache service stopped.
  Look for logs in the SAP system (e.g., using transaction SLG1 for application logs).
  
  
  
  Configuration Review:
  
  Verify the configuration settings for the cache service. Ensure that all parameters are set correctly according to SAP guidelines.
  Check for any recent changes in configuration that might have led to the issue.
  
  
  
  Resource Monitoring:
  
  Monitor system resources to ensure that there are enough CPU and memory available for the cache service to operate.
  Use tools like top, htop, or SAP's own monitoring tools to check resource usage.
  
  
  
  Network Check:
  
  Ensure that there are no network issues affecting the cache service. Check connectivity between the application server and the cache service.
  
  
  
  Update Software:
  
  If the issue persists, consider applying the latest patches or updates to your SAP system, as these may contain fixes for known bugs.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue with the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed logs and error messages for better diagnosis.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to cache service issues for specific guidance and troubleshooting steps.
  Documentation: Refer to the official SAP documentation for your specific version of the software for detailed information on cache service configuration and management.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  By following these steps, you should be able to diagnose and resolve the SVMCRT_CACHE027 error effectively.