How To Fix SUSR_CERT065 - Could not load SSF Library

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 065

• Message text: Could not load SSF Library

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT065 - Could not load SSF Library ?

  The SAP error message SUSR_CERT065: Could not load SSF Library typically indicates an issue with the Secure Store and Forward (SSF) library, which is used for cryptographic operations in SAP systems. This error can occur for various reasons, including configuration issues, missing libraries, or incorrect settings.
  Causes:
  
  Missing SSF Library: The required SSF library is not installed or is missing from the system.
  Incorrect Configuration: The SSF configuration in the SAP system may not be set up correctly.
  Library Path Issues: The path to the SSF library may not be correctly defined in the system parameters.
  Compatibility Issues: The version of the SSF library may not be compatible with the SAP system version.
  Operating System Issues: There may be issues related to the operating system that prevent the library from being loaded.
  
  Solutions:
  
  
  Check SSF Library Installation:
  
  Ensure that the SSF library is installed on the server. The library files should be present in the appropriate directory.
  
  
  
  Verify Configuration:
  
  Go to transaction STRUST and check the SSF settings. Ensure that the SSF library is correctly configured.
  Check the parameters in the instance profile (e.g., ssf/library) to ensure they point to the correct library.
  
  
  
  Set Environment Variables:
  
  Ensure that the environment variables (like LD_LIBRARY_PATH on Unix/Linux systems) are set correctly to include the path to the SSF library.
  
  
  
  Check for Compatibility:
  
  Verify that the version of the SSF library is compatible with your SAP system version. If necessary, update the library to a compatible version.
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available.
  
  
  
  Restart the SAP System:
  
  After making changes, restart the SAP system to ensure that the changes take effect.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for detailed instructions on configuring and troubleshooting SSF libraries.
  
  
  
  Related Information:
  
  SAP Notes: Search for specific SAP Notes related to SSF and SUSR_CERT065 for additional troubleshooting steps and solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as STRUST (for trust management) and SICF (for service activation) that may help in diagnosing the issue.
  Operating System Logs: Check the operating system logs for any errors related to library loading, which may provide additional context for the issue.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.