How To Fix SUSR_CERT062 - Internal error while calling &1 (error value &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 062

• Message text: Internal error while calling &1 (error value &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT062 - Internal error while calling &1 (error value &2) ?

  The SAP error message SUSR_CERT062 indicates an internal error that occurs when the system is trying to call a specific function or service related to user authentication or certificate management. The error message typically includes two placeholders: &1 for the function or service name and &2 for the error value, which can provide more context about the issue.
  Possible Causes:
  
  Configuration Issues: There may be misconfigurations in the user management or security settings in the SAP system.
  System Bugs: The error could be due to a bug in the SAP system or a specific version of the software.
  Missing Authorizations: The user or service account may not have the necessary authorizations to perform the action.
  Network Issues: If the function involves communication with external systems (like an LDAP server), network issues could cause failures.
  Certificate Problems: If the error is related to digital certificates, there may be issues with the certificates themselves, such as expiration or misconfiguration.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to user management and security. Ensure that all necessary parameters are correctly set.
  Review Logs: Check the SAP system logs (transaction SM21) and the application logs (transaction SLG1) for more detailed error messages that can provide additional context.
  Update SAP System: If the error is due to a known bug, check for any available patches or updates from SAP that address this issue.
  Verify Authorizations: Ensure that the user or service account has the necessary authorizations to perform the action that triggered the error.
  Check Certificates: If the error is related to certificates, verify that all required certificates are valid, not expired, and correctly configured in the system.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on troubleshooting.
  Documentation: Review the official SAP documentation related to user management, security, and certificate handling for best practices and configuration guidelines.
  Community Forums: Check SAP Community forums or other online resources where other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the SUSR_CERT062 error in your SAP system.