How To Fix SUSG_UI221 - Could not import snapshot '&1' from destination '&2': &3

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSG_UI - Usage Data: UI

• Message number: 221

• Message text: Could not import snapshot '&1' from destination '&2': &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSG_UI221 - Could not import snapshot '&1' from destination '&2': &3 ?

  The SAP error message SUSG_UI221 indicates that there was an issue importing a snapshot from a specified destination. This error typically occurs in the context of SAP systems that utilize the SAP User Experience (UX) or SAP Fiori applications, particularly when dealing with snapshots of user interfaces or configurations.
  Cause:
  The error message SUSG_UI221 can be caused by several factors, including:
  
  Network Issues: There may be connectivity problems between the source and destination systems, preventing the snapshot from being imported.
  Authorization Issues: The user attempting to perform the import may not have the necessary permissions to access the snapshot or the destination.
  Snapshot Corruption: The snapshot file itself may be corrupted or improperly formatted, leading to import failures.
  Configuration Errors: There may be configuration issues in the destination system that prevent the successful import of the snapshot.
  Version Mismatch: The source and destination systems may be running different versions of the software, leading to compatibility issues.
  
  Solution:
  To resolve the SUSG_UI221 error, you can take the following steps:
  
  Check Network Connectivity: Ensure that there are no network issues between the source and destination systems. You can test connectivity using ping or other network diagnostic tools.
  Verify User Permissions: Confirm that the user has the necessary authorizations to perform the import operation. You may need to check roles and permissions in the SAP system.
  Inspect the Snapshot: Verify the integrity of the snapshot file. If possible, try to recreate the snapshot and ensure it is correctly formatted.
  Review Configuration Settings: Check the configuration settings in the destination system to ensure they are compatible with the snapshot being imported.
  Check System Versions: Ensure that both the source and destination systems are running compatible versions of the software. If there is a version mismatch, consider upgrading or aligning the systems.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions to common issues.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and the context of the error.
  SAP Community: Engaging with the SAP Community forums can also be helpful, as other users may have encountered similar issues and can share their solutions.
  Documentation: Review the official SAP documentation related to the specific module or functionality you are working with, as it may contain additional troubleshooting steps or best practices.
  
  By following these steps, you should be able to diagnose and resolve the SUSG_UI221 error effectively.