How To Fix SU2X001 - Internal error while saving

SAP Error Message - Details

• Message type: E = Error

• Message class: SU2X - Messages for Authorization Default Value Maintenance

• Message number: 001

• Message text: Internal error while saving

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SU2X001 - Internal error while saving ?

  The SAP error message SU2X001, which indicates an "Internal error while saving," typically occurs in the context of user administration or authorization management within the SAP system. This error can arise due to various reasons, including issues with the underlying database, inconsistencies in user data, or problems with the SAP system configuration.
  Possible Causes:
  
  Database Issues: There may be a problem with the database connection or the database itself, such as corruption or locking issues.
  Authorization Issues: The user may not have the necessary authorizations to perform the action they are attempting.
  Inconsistent Data: There may be inconsistencies in the user data or configuration settings that are causing the save operation to fail.
  System Bugs: There could be a bug in the SAP system or a specific transaction that is causing the error.
  Memory Issues: Insufficient memory or resources on the application server can lead to internal errors.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the action. You can do this by reviewing the user's roles and profiles.
  Database Check: Verify the database connection and check for any issues. You may need to consult with your database administrator to ensure that the database is functioning correctly.
  Transaction Logs: Review the transaction logs for any additional error messages or information that can help identify the root cause of the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. There may be known issues and fixes available.
  System Restart: If the issue persists, consider restarting the SAP application server to clear any temporary issues or memory problems.
  Debugging: If you have access to debugging tools, you can try to debug the transaction to identify where the error is occurring.
  Contact SAP Support: If none of the above solutions work, it may be necessary to contact SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to user management, such as SU01 (User Maintenance), SU10 (Mass User Maintenance), or PFCG (Role Maintenance).
  System Logs: Check the system logs (transaction SM21) for any related error messages that may provide additional context.
  User Buffer: Sometimes, issues with the user buffer can cause problems. You can clear the user buffer using transaction SU56.
  
  By following these steps, you should be able to diagnose and resolve the SU2X001 error in your SAP system.