How To Fix STW_OL717 - Unable to map user '&2' to valid SAP Jam user in application &1

STW_OL717 - Overview

• Message type: E = Error

• Message class: STW_OL - Messages of the Object Layer (Stream Work Library)

• Message number: 717

• Message text: Unable to map user '&2' to valid SAP Jam user in application &1

What causes this issue?

A notification send request from Gateway contains a list of users as
recipients. These users are expected to be identified with their backend
user names. The backend user names will be translated into SAP Jam user
names.
For user &sy-msgv2& no SAP Jam user name could be retrieved.

System Response

The recipient &sy-msgv2& does not receive the notification.

How to fix this error?

Check if the user is a valid user in this backend system and meets all
requirements to connect to SAP Jam from this backend and in application
&sy-msgv1&.
In addition you may check the subscriptions in the Gateway system if
they are erroneous.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message STW_OL717 - Unable to map user '&2' to valid SAP Jam user in application &1 ?

  The SAP error message STW_OL717 indicates that there is an issue with mapping a user to a valid SAP Jam user in the specified application. This error typically arises in scenarios where there is an integration between SAP systems and SAP Jam, particularly when trying to synchronize user data or access SAP Jam functionalities.
  
  Cause:
  
  User Not Found: The user specified in the error message (&2) does not exist in the SAP Jam system.
  User Mapping Issues: There may be a problem with the mapping configuration between the SAP system and SAP Jam, leading to the inability to find a corresponding user.
  Inactive User: The user might be inactive or not properly set up in SAP Jam.
  Authorization Issues: The user may not have the necessary permissions to access SAP Jam.
  Data Synchronization Issues: There could be issues with the data synchronization process between the SAP system and SAP Jam.
  
  
  Solution:
  
  Verify User Existence: Check if the user