How To Fix STW_OL717 - Unable to map user '&2' to valid SAP Jam user in application &1

SAP Error Message - Details

• Message type: E = Error

• Message class: STW_OL - Messages of the Object Layer (Stream Work Library)

• Message number: 717

• Message text: Unable to map user '&2' to valid SAP Jam user in application &1

What causes this issue?

A notification send request from Gateway contains a list of users as
recipients. These users are expected to be identified with their backend
user names. The backend user names will be translated into SAP Jam user
names.
For user &sy-msgv2& no SAP Jam user name could be retrieved.

System Response

The recipient &sy-msgv2& does not receive the notification.

How to fix this error?

Check if the user is a valid user in this backend system and meets all
requirements to connect to SAP Jam from this backend and in application
&sy-msgv1&.
In addition you may check the subscriptions in the Gateway system if
they are erroneous.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message STW_OL717 - Unable to map user '&2' to valid SAP Jam user in application &1 ?

  The SAP error message STW_OL717 indicates that there is an issue with mapping a user to a valid SAP Jam user in the specified application. This error typically arises in scenarios where there is an integration between SAP systems and SAP Jam, particularly when trying to synchronize user data or access SAP Jam functionalities.
  Cause:
  
  User Not Found: The user specified in the error message (&2) does not exist in the SAP Jam system.
  User Mapping Issues: There may be a problem with the mapping configuration between the SAP system and SAP Jam, leading to the inability to find a corresponding user.
  Inactive User: The user might be inactive or not properly set up in SAP Jam.
  Authorization Issues: The user may not have the necessary permissions to access SAP Jam.
  Data Synchronization Issues: There could be issues with the data synchronization process between the SAP system and SAP Jam.
  
  Solution:
  
  Verify User Existence: Check if the user (&2) exists in the SAP Jam system. If not, create the user or ensure that the user is properly set up.
  Check User Status: Ensure that the user is active and has the necessary permissions in SAP Jam.
  Review Mapping Configuration: Check the configuration settings for user mapping between the SAP system and SAP Jam. Ensure that the mapping is correctly set up.
  Synchronize Data: If there are synchronization issues, try to re-run the synchronization process to ensure that all users are correctly mapped.
  Check Authorizations: Ensure that the user has the required authorizations to access the SAP Jam application.
  Consult Logs: Review any relevant logs for additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Jam Documentation: Refer to the official SAP Jam documentation for details on user management and integration with SAP systems.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to this error.
  Support Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message and any relevant details about your configuration.
  
  By following these steps, you should be able to identify and resolve the issue related to the STW_OL717 error message.