How To Fix STW_OL712 - Error when liking a feed entry

SAP Error Message - Details

• Message type: E = Error

• Message class: STW_OL - Messages of the Object Layer (Stream Work Library)

• Message number: 712

• Message text: Error when liking a feed entry

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message STW_OL712 - Error when liking a feed entry ?

  The SAP error message STW_OL712 typically occurs in the context of SAP's social collaboration tools, particularly when users are trying to like a feed entry in SAP Jam or similar platforms. This error can be caused by various factors, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Network Issues: Temporary network connectivity problems can prevent the like action from being processed.
  User Permissions: The user may not have the necessary permissions to like the feed entry.
  System Configuration: There may be issues with the configuration of the SAP system or the specific application being used.
  Feed Entry State: The feed entry may be in a state that does not allow it to be liked (e.g., deleted or archived).
  Browser Issues: Sometimes, browser-related issues (like cache or cookies) can interfere with the functionality.
  
  Solutions:
  
  Check Network Connection: Ensure that you have a stable internet connection. Try refreshing the page or logging out and back in.
  Verify Permissions: Check with your system administrator to ensure that you have the appropriate permissions to like feed entries.
  Clear Browser Cache: Clear your browser's cache and cookies, or try accessing the application in a different browser or in incognito mode.
  Check Feed Entry Status: Confirm that the feed entry you are trying to like is still active and has not been deleted or restricted.
  System Configuration Review: If the issue persists, it may be necessary to review the system configuration or consult with your IT department or SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Documentation: Review the official SAP documentation for the specific application you are using to understand any limitations or known issues.
  
  If the problem continues after trying these solutions, it may be beneficial to contact SAP support for more detailed troubleshooting and assistance.