How To Fix STW_OL304 - No e-mail address or SAP Jam user ID specified

SAP Error Message - Details

• Message type: E = Error

• Message class: STW_OL - Messages of the Object Layer (Stream Work Library)

• Message number: 304

• Message text: No e-mail address or SAP Jam user ID specified

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message STW_OL304 - No e-mail address or SAP Jam user ID specified ?

  The SAP error message STW_OL304 indicates that there is an issue with sending notifications or messages because no email address or SAP Jam user ID has been specified for the user or recipient in question. This error typically arises in scenarios where the system is trying to send an email or a notification through SAP Jam, but it cannot find the necessary contact information.
  Cause:
  
  Missing Email Address: The user profile does not have an email address specified.
  Missing SAP Jam User ID: The user is not linked to an SAP Jam account, or the user ID is not correctly configured.
  User Data Incomplete: The user master data may be incomplete or not properly maintained in the system.
  Configuration Issues: There may be issues with the configuration of the email or SAP Jam integration settings.
  
  Solution:
  
  
  Check User Profile:
  
  Go to the user management area in SAP (transaction code SU01).
  Enter the user ID that is causing the error and check the details.
  Ensure that the email address is filled in the "Address" tab.
  
  
  
  Verify SAP Jam Integration:
  
  Ensure that the user is correctly set up in SAP Jam and that the user ID is linked to the corresponding SAP user.
  Check the integration settings between SAP and SAP Jam to ensure they are correctly configured.
  
  
  
  Update User Data:
  
  If the user does not have an email address or SAP Jam ID, update the user profile with the necessary information.
  If the user is new, ensure that all required fields are filled out during the user creation process.
  
  
  
  Test Email Functionality:
  
  After making the necessary updates, test the email functionality to ensure that notifications can be sent without errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to user management and email/SAP Jam integration for additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01 (User Maintenance)
  SU10 (Mass User Maintenance)
  
  
  SAP Jam: A collaboration platform that integrates with SAP applications for social networking and collaboration.
  Email Configuration: Ensure that the email settings in the SAP system are correctly configured to allow for sending emails.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.