How To Fix STW_OL304 - No e-mail address or SAP Jam user ID specified

SAP Error Message - Details

• Message type: E = Error

• Message class: STW_OL - Messages of the Object Layer (Stream Work Library)

• Message number: 304

• Message text: No e-mail address or SAP Jam user ID specified

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message STW_OL304 - No e-mail address or SAP Jam user ID specified ?

  The SAP error message STW_OL304 indicates that there is an issue with sending notifications or messages because no email address or SAP Jam user ID has been specified for the user or recipient in question. This error typically arises in scenarios where the system is trying to send an email or a notification through SAP Jam, but it cannot find the necessary contact information.
  
  Cause:
  
  Missing Email Address: The user profile does not have an email address specified.
  Missing SAP Jam User ID: The user is not linked to an SAP Jam account, or the user ID is not correctly configured.
  User Data Incomplete: The user master data may be incomplete or not properly maintained in the system.
  
  Configuration Issues: There may be issues with the configuration of the email or SAP Jam integration settings.
  
  
  Solution:
  
  
  Check User Profile:
  
  Go to the user management area in SAP (transaction code SU01).
  Enter the user ID that is causing the error