How To Fix /STTPEC/INT_MSG615 - Order Item &1 is not relevant based on ser. settings.

SAP Error Message - Details

• Message type: E = Error

• Message class: /STTPEC/INT_MSG -

• Message number: 615

• Message text: Order Item &1 is not relevant based on ser. settings.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /STTPEC/INT_MSG615 - Order Item &1 is not relevant based on ser. settings. ?

  The SAP error message /STTPEC/INT_MSG615 Order Item &1 is not relevant based on ser. settings typically indicates that there is an issue with the settings related to the order item in question, particularly in the context of service settings. This error often arises in scenarios involving service management or service order processing.
  Cause:
  
  Service Settings Configuration: The order item may not be configured correctly in the system to be relevant for the specific service settings. This could be due to missing or incorrect configuration in the service master data or service order type.
  Item Category: The item category assigned to the order item may not be set up to allow for the processing of services.
  Service Master Data: The service master data might not be properly maintained or might be missing key information that makes the item relevant for processing.
  Order Type Settings: The order type used for the service order may not be configured to handle the specific service item.
  
  Solution:
  
  Check Service Settings: Review the service settings in the configuration. Ensure that the service item is set up correctly and is relevant for the order type being used.
  Review Item Category: Verify the item category assigned to the order item. Ensure that it is appropriate for service processing and that it is configured correctly in the system.
  Maintain Service Master Data: Check the service master data for the item in question. Ensure that all required fields are filled out and that the service is active and relevant for the order type.
  Order Type Configuration: Review the configuration of the order type being used. Ensure that it is set up to handle the specific service items and that all necessary settings are in place.
  Consult Documentation: Refer to SAP documentation or help resources for specific configuration steps related to service management and order processing.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the configuration settings), IW31 (to create service orders), or IW32 (to change service orders) to investigate and resolve the issue.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on configuration.
  Testing: After making changes, test the order processing again to ensure that the error is resolved and that the order item is now relevant based on the service settings.
  
  If the issue persists after checking these areas, it may be beneficial to consult with an SAP functional consultant who specializes in service management for further assistance.