How To Fix STRUSTCR002 - Error while calculating hash value of issuer; check kernel trace

SAP Error Message - Details

• Message type: E = Error

• Message class: STRUSTCR - Certificate Revocation Configuration

• Message number: 002

• Message text: Error while calculating hash value of issuer; check kernel trace

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message STRUSTCR002 - Error while calculating hash value of issuer; check kernel trace ?

  The SAP error message STRUSTCR002 indicates that there is an issue with calculating the hash value of the issuer in the context of the SAP Trust Manager (STRUST). This error typically arises when there are problems with the SSL certificates or the configuration of the trust store.
  Causes:
  
  Corrupted or Invalid Certificates: The certificate being used may be corrupted or not properly formatted.
  Missing Certificates: The issuer's certificate may not be present in the trust store.
  Incorrect Configuration: The SSL configuration in the SAP system may not be set up correctly.
  Kernel Issues: There may be issues with the SAP kernel version being used, which could affect cryptographic operations.
  File Permissions: The user running the SAP instance may not have the necessary permissions to access the certificate files.
  
  Solutions:
  
  
  Check Certificates:
  
  Verify that all certificates in the trust store are valid and correctly formatted.
  Ensure that the issuer's certificate is present in the STRUST transaction.
  
  
  
  Update Certificates:
  
  If any certificates are expired or invalid, replace them with valid ones.
  Import the correct issuer certificate into the trust store using the STRUST transaction.
  
  
  
  Review Configuration:
  
  Check the SSL configuration settings in the SAP system to ensure they are correct.
  Make sure that the SSL parameters in the instance profile are set correctly.
  
  
  
  Kernel Update:
  
  Ensure that you are using a supported and up-to-date version of the SAP kernel. If necessary, update the kernel to the latest version.
  
  
  
  Check Permissions:
  
  Verify that the SAP instance has the necessary permissions to access the certificate files and directories.
  
  
  
  Kernel Trace:
  
  Check the kernel trace for more detailed error messages that can provide additional context about the issue. The trace files can usually be found in the dev_* files in the work directory of the SAP instance.
  
  
  
  Related Information:
  
  Transaction STRUST: This transaction is used to manage SSL certificates and trust relationships in SAP systems.
  SAP Notes: Check for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps. You can search for notes related to STRUST and SSL issues in the SAP Support Portal.
  Documentation: Review the SAP documentation on SSL configuration and certificate management for best practices and detailed instructions.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.