How To Fix /STMC/CR_MSG828 - Error while saving log header; rc=&1

SAP Error Message - Details

• Message type: E = Error

• Message class: /STMC/CR_MSG -

• Message number: 828

• Message text: Error while saving log header; rc=&1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /STMC/CR_MSG828 - Error while saving log header; rc=&1 ?

  The SAP error message /STMC/CR_MSG828 Error while saving log header; rc=&1 typically indicates an issue related to the logging mechanism in the SAP system, particularly in the context of Change Request Management (ChaRM) or Transport Management System (TMS). The rc=&1 part of the message usually indicates a return code that can provide more context about the specific error.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to perform the action.
  Database Issues: There could be a problem with the database connection or the database itself, such as a lock or a corruption.
  Configuration Issues: Incorrect configuration settings in the transport management or change request management settings.
  System Performance: High load on the system or performance issues could lead to timeouts or failures in saving logs.
  Transport Directory Issues: Problems with the transport directory or transport files could also lead to this error.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the action. You may need to consult with your SAP security team.
  Review Logs: Check the system logs (transaction SM21) and the developer traces (transaction ST22) for any additional error messages that could provide more context.
  Database Check: Verify the database connection and check for any locks or issues. You may need to consult your database administrator.
  Configuration Review: Review the configuration settings for ChaRM or TMS to ensure they are set up correctly.
  System Performance: Monitor system performance and check for any bottlenecks. You may need to optimize the system or increase resources.
  Transport Directory: Check the transport directory for any issues. Ensure that the transport files are not corrupted and that the directory is accessible.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support with the error details, including the return code and any relevant logs.
  Documentation: Review the official SAP documentation for Change Request Management and Transport Management for any specific guidelines or troubleshooting steps related to logging issues.
  Community Forums: Check SAP Community forums or other SAP-related forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.