How To Fix /STMC/CR_MSG497 - Error while opening external browser window; rc=&1

SAP Error Message - Details

• Message type: E = Error

• Message class: /STMC/CR_MSG -

• Message number: 497

• Message text: Error while opening external browser window; rc=&1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /STMC/CR_MSG497 - Error while opening external browser window; rc=&1 ?

  The SAP error message /STMC/CR_MSG497 indicates that there was an issue when trying to open an external browser window from within the SAP system. The message includes a return code (rc=&1), which can provide additional context about the nature of the error.
  Possible Causes:
  
  Browser Configuration: The external browser may not be properly configured to handle requests from SAP. This could be due to settings in the browser or the operating system.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the external browser.
  SAP GUI Settings: The SAP GUI settings may not be configured to allow external browser calls.
  Missing or Incorrect URL: The URL being called may be incorrect or not properly formatted.
  Security Settings: Security settings in the browser or firewall may be blocking the request from SAP.
  
  Solutions:
  
  
  Check Browser Configuration:
  
  Ensure that the default browser is set correctly in the operating system.
  Check if the browser is capable of opening URLs from external applications.
  
  
  
  Review SAP GUI Settings:
  
  Go to the SAP GUI options and check the settings for external applications. Ensure that the correct browser is specified.
  You can find this in the SAP GUI under Options -> HTTP Settings.
  
  
  
  Test Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from reaching the external browser.
  You can test this by trying to open a URL directly in the browser.
  
  
  
  Check URL Format:
  
  Verify that the URL being opened is correctly formatted and accessible. You can try copying the URL and pasting it directly into the browser to see if it works.
  
  
  
  Review Security Settings:
  
  Check the security settings in the browser and any firewall settings that may be blocking the request.
  Ensure that pop-ups are allowed for the SAP application.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant notes or updates regarding this error message. There may be specific patches or updates that address this issue.
  
  
  
  Related Information:
  
  Return Code Interpretation: The return code (rc=&1) can provide specific information about the error. You may need to look up the specific return code in SAP documentation or forums to get more details.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered the same issue.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message and any relevant details about your environment.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /STMC/CR_MSG497 error message.