How To Fix /STMC/CR_MSG215 - Error while resolving IP address '&1'; rc=&2

SAP Error Message - Details

• Message type: E = Error

• Message class: /STMC/CR_MSG -

• Message number: 215

• Message text: Error while resolving IP address '&1'; rc=&2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /STMC/CR_MSG215 - Error while resolving IP address '&1'; rc=&2 ?

  The SAP error message /STMC/CR_MSG215 indicates that there was an issue while trying to resolve an IP address. The message typically includes two parameters: &1, which represents the IP address that could not be resolved, and &2, which indicates the return code (rc) from the resolution attempt.
  Cause:
  The error can occur due to several reasons, including:
  
  
  DNS Issues: The Domain Name System (DNS) may not be able to resolve the hostname to an IP address. This could be due to misconfigured DNS settings or the hostname not being registered in the DNS.
  
  
  Network Configuration: There may be issues with the network configuration on the SAP server or the client trying to connect. This could include incorrect network settings, firewall rules blocking access, or routing issues.
  
  
  Host File Configuration: If the system relies on the local hosts file for name resolution, the entry for the hostname may be missing or incorrect.
  
  
  Service Unavailability: The service or server that the IP address points to may be down or unreachable.
  
  
  Incorrect IP Address: The IP address being resolved may be incorrect or not valid.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check DNS Configuration:
  
  Verify that the DNS server settings are correctly configured on the SAP system.
  Use tools like nslookup or ping to check if the hostname can be resolved to an IP address.
  
  
  
  Review Network Settings:
  
  Ensure that the network settings on the SAP server are correct.
  Check for any firewall rules that may be blocking access to the IP address.
  
  
  
  Update Hosts File:
  
  If applicable, check the /etc/hosts file (on Unix/Linux) or C:\Windows\System32\drivers\etc\hosts (on Windows) to ensure that the hostname is correctly mapped to the IP address.
  
  
  
  Check Service Availability:
  
  Ensure that the service or server you are trying to reach is up and running. You can do this by trying to access it from another machine.
  
  
  
  Validate IP Address:
  
  Double-check the IP address being used to ensure it is correct and valid.
  
  
  
  Consult Logs:
  
  Review the SAP application logs and system logs for any additional error messages or context that may help diagnose the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Network Tools: Familiarize yourself with network diagnostic tools (like ping, traceroute, nslookup, etc.) to help troubleshoot connectivity issues.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to involve your network administrator or SAP Basis team for further investigation.