How To Fix STM_CLAIM011 - Item number could not be generated, since header document type is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: STM_CLAIM - TMA: Message Class

• Message number: 011

• Message text: Item number could not be generated, since header document type is empty

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message STM_CLAIM011 - Item number could not be generated, since header document type is empty ?

  The SAP error message STM_CLAIM011 indicates that the system is unable to generate an item number because the header document type is empty. This typically occurs in the context of creating or processing documents related to claims, such as in the SAP Service Management or Logistics modules.
  Cause:
  
  Missing Document Type: The header document type is not specified or is missing in the transaction you are trying to execute. This could happen if the document type is not set up correctly in the configuration or if it was not entered in the transaction.
  Configuration Issues: The document type may not be defined in the system, or there may be issues with the configuration settings related to the document type.
  User Input Error: The user may have inadvertently skipped entering the required document type in the relevant field.
  
  Solution:
  
  Check Document Type: Ensure that the document type is correctly specified in the header of the transaction. If you are using a custom transaction, verify that the document type field is included and populated.
  Configuration Review: 
  
  Go to the configuration settings in SAP (transaction SPRO) and navigate to the relevant area for document types.
  Ensure that the document type you are trying to use is defined and properly configured.
  
  
  User Input: If the document type is supposed to be entered manually, ensure that users are trained to fill in all required fields, including the document type.
  Debugging: If the issue persists, consider debugging the transaction to see if there are any underlying issues in the code or logic that might be causing the document type to be empty.
  Consult Documentation: Review SAP documentation or help resources for specific details related to the document type and its requirements.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using transaction codes like IW21 (Create Notification), IW22 (Change Notification), or others related to claims processing.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create or modify the document type in question.
  
  If the problem continues after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.