How To Fix ST405 - E-mail address does not exist in system

SAP Error Message - Details

• Message type: E = Error

• Message class: ST - Terminology Database

• Message number: 405

• Message text: E-mail address does not exist in system

What causes this issue?

You are trying to change the <ZK>Subscriptions</> settings for which the
user account needs an e-mail address configured in the system. Since
there is no e-mail address you are receiving this error message.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You may either de-select the <ZK>Subscriptions</> settings or contact
the system administrator for an e-mail address configured to the user
account.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ST405 - E-mail address does not exist in system ?

  The SAP error message ST405, which states "E-mail address does not exist in system," typically occurs when the system is unable to find a valid email address associated with a user or a contact in the SAP system. This can happen in various scenarios, such as when trying to send notifications, alerts, or reports via email.
  Causes:
  
  Missing Email Address: The user or contact does not have an email address assigned in their user profile.
  Incorrect Email Format: The email address may be incorrectly formatted or contain invalid characters.
  User Not Maintained: The user profile may not be properly maintained in the system, leading to missing or incomplete information.
  Email Address Not Active: The email address may exist but is not active or valid in the context of the SAP system.
  Authorization Issues: The user may not have the necessary authorizations to access the email functionality.
  
  Solutions:
  
  
  Check User Profile:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID and check the "Address" tab to ensure that a valid email address is entered.
  
  
  
  Maintain Email Address:
  
  If the email address is missing, add a valid email address in the user profile.
  Ensure that the email address is in the correct format (e.g., [e-mail]).
  
  
  
  Verify Email Configuration:
  
  Check the email configuration in the SAP system to ensure that the SMTP settings are correctly configured.
  Use transaction code SCOT to review and configure the SMTP settings.
  
  
  
  Test Email Functionality:
  
  Use transaction code SOST to check the status of sent emails and see if there are any errors related to email delivery.
  You can also send a test email to verify that the email functionality is working correctly.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to email configuration and user maintenance for additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SOST: Send Requests
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email configuration or user maintenance.
  Email Formats: Ensure that the email addresses conform to standard email formats to avoid validation errors.
  
  By following these steps, you should be able to resolve the ST405 error and ensure that email functionality works as intended in your SAP system.