How To Fix ST015 - Source and load of the users do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: ST - Terminology Database

• Message number: 015

• Message text: Source and load of the users do not match

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ST015 - Source and load of the users do not match ?

  The SAP error message ST015, which states "Source and load of the users do not match," typically occurs in the context of user management and authorization checks within the SAP system. This error indicates that there is a mismatch between the source of the user data and the load (or the current session) of the user data in the system.
  Cause:
  
  User Data Mismatch: The user data being loaded (e.g., from a database or a user management system) does not match the data that is currently in the session. This can happen if there have been changes to user roles, authorizations, or profiles that have not been reflected in the current session.
  Session Issues: If a user has multiple sessions open, and the user data is updated in one session, the other sessions may not reflect these changes immediately.
  Transport Issues: If user roles or authorizations were transported from one system to another (e.g., from development to production), and there are inconsistencies in the user data, this error may occur.
  Profile Changes: Changes made to user profiles or authorizations that have not been properly synchronized across the system can lead to this error.
  
  Solution:
  
  Log Out and Log In: The simplest solution is to log out of the SAP system and log back in. This will refresh the user session and load the correct user data.
  Check User Roles and Authorizations: Verify that the user roles and authorizations are correctly assigned and that there are no discrepancies between the source and the current session.
  Clear User Buffers: In some cases, clearing the user buffer can help. This can be done using transaction code SU01 (User Maintenance) and then selecting the "User Buffer" option to clear it.
  Check for Multiple Sessions: Ensure that the user does not have multiple sessions open that may be causing conflicts. Close any unnecessary sessions.
  Transport Consistency: If the issue arose after a transport, check the transport logs and ensure that all necessary objects were transported correctly and that there are no inconsistencies.
  System Restart: In rare cases, a system restart may be necessary to clear any underlying issues causing the mismatch.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  PFCG: Role Maintenance
  
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently updates its knowledge base with solutions for common issues.
  User Management Best Practices: Regularly review user roles and authorizations, and ensure that changes are documented and communicated to avoid mismatches.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further investigation.