How To Fix SSC_CUST014 - Message &1 &2 not defined in service request aggregation rule

SAP Error Message - Details

• Message type: E = Error

• Message class: SSC_CUST - Shared Serivce Center Customizing

• Message number: 014

• Message text: Message &1 &2 not defined in service request aggregation rule

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SSC_CUST014 - Message &1 &2 not defined in service request aggregation rule ?

  The SAP error message SSC_CUST014 indicates that there is an issue with the service request aggregation rule in the SAP system. Specifically, it means that a certain message (identified by &1 and &2) is not defined in the service request aggregation rule. This can occur in various contexts, such as when working with SAP Service Cloud or SAP Customer Experience solutions.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the service request aggregation rule has not been properly configured to include the specified message types or categories.
  Incorrect Message Type: The message type being referenced may not exist or may not be correctly defined in the system.
  Data Inconsistency: There may be inconsistencies in the data or configuration settings that lead to the system not recognizing the message.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for service request aggregation rules in your SAP system.
  Ensure that the message types or categories referenced by &1 and &2 are correctly defined and included in the aggregation rule.
  
  
  
  Define Missing Messages:
  
  If the messages are indeed missing, you will need to define them in the system. This may involve creating new message types or updating existing ones to ensure they are recognized by the aggregation rule.
  
  
  
  Review Documentation:
  
  Consult the SAP documentation or help resources related to service request aggregation rules to understand the required configurations and settings.
  
  
  
  Test Changes:
  
  After making the necessary changes, test the service request aggregation rule to ensure that the error no longer occurs.
  
  
  
  Consult SAP Support:
  
  If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for further assistance. They may provide insights specific to your system version or configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on configuration best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training and Documentation: Ensure that your team is familiar with the configuration of service request aggregation rules through training or reference materials.
  
  By following these steps, you should be able to identify the cause of the SSC_CUST014 error and implement a solution to resolve it.