How To Fix /SSB/CORE655 - Export of Story &1 failed due to an internal server error

SAP Error Message - Details

• Message type: E = Error

• Message class: /SSB/CORE -

• Message number: 655

• Message text: Export of Story &1 failed due to an internal server error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SSB/CORE655 - Export of Story &1 failed due to an internal server error ?

  The SAP error message /SSB/CORE655 Export of Story &1 failed due to an internal server error typically indicates that there was an issue during the export process of a story in SAP Analytics Cloud (SAC) or SAP BusinessObjects. This error can arise from various underlying causes, and addressing it may require a few troubleshooting steps.
  Possible Causes:
  
  Server Overload: The server may be experiencing high load or resource constraints, leading to timeouts or failures during the export process.
  Data Volume: The story being exported may contain a large volume of data or complex visualizations that exceed the server's processing capabilities.
  Configuration Issues: There may be misconfigurations in the system settings or user permissions that prevent successful export.
  Network Issues: Temporary network issues or interruptions can lead to failed export attempts.
  Software Bugs: There may be bugs in the version of the software you are using that affect the export functionality.
  
  Solutions:
  
  Check Server Status: Monitor the server performance and check for any ongoing issues. If the server is overloaded, consider scheduling exports during off-peak hours.
  Reduce Data Volume: If possible, try to reduce the amount of data being exported. This can be done by filtering the data or exporting smaller segments of the story.
  Review Configuration: Ensure that the system is properly configured and that the user has the necessary permissions to perform the export.
  Network Stability: Check your network connection for stability. If you are on a VPN, try disconnecting and reconnecting.
  Update Software: Ensure that you are using the latest version of SAP Analytics Cloud or BusinessObjects. Check for any patches or updates that may address known issues.
  Check Logs: Review the application logs for more detailed error messages that can provide insights into the root cause of the failure.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with the error message and any relevant logs or details about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error.
  Community Forums: Engage with the SAP Community to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for any guidelines on exporting stories and troubleshooting common errors.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.