How To Fix /SSB/CORE649 - Request couldn't be released; Internal server error

SAP Error Message - Details

• Message type: E = Error

• Message class: /SSB/CORE -

• Message number: 649

• Message text: Request couldn't be released; Internal server error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SSB/CORE649 - Request couldn't be released; Internal server error ?

  The SAP error message /SSB/CORE649 Request couldn't be released; Internal server error typically indicates that there is an issue with the system that is preventing a request from being released. This error can occur in various contexts, such as during data processing, transport requests, or when working with specific applications within SAP.
  Possible Causes:
  
  System Configuration Issues: There may be misconfigurations in the system settings or parameters that are causing the error.
  Authorization Problems: The user may not have the necessary authorizations to release the request.
  Database Issues: There could be problems with the database, such as locks or inconsistencies that prevent the request from being processed.
  Transport Management System (TMS) Issues: If the error occurs during a transport request, there may be issues with the TMS configuration or the transport directory.
  Internal Bugs: There may be bugs or issues within the SAP application or version you are using.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to release the request. You can do this by checking the user roles and permissions in the SAP system.
  Review System Logs: Check the system logs (transaction SM21) and the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Check for Locks: Use transaction SM12 to check for any database locks that might be preventing the request from being released. If locks are found, they may need to be released.
  Transport Management System (TMS) Configuration: If the error is related to transport requests, verify the TMS configuration using transaction STMS. Ensure that the transport routes and layers are correctly set up.
  System Restart: In some cases, a system restart may resolve temporary issues that are causing the error.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), SM12 (Lock Entries), and STMS (Transport Management System).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to the specific module or application you are working with, as there may be specific troubleshooting steps outlined.
  
  By following these steps, you should be able to diagnose and potentially resolve the /SSB/CORE649 Request couldn't be released; Internal server error in your SAP environment.