How To Fix /SSB/CORE401 - CHIP &1 locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SSB/CORE -

• Message number: 401

• Message text: CHIP &1 locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SSB/CORE401 - CHIP &1 locked by user &2 ?

  The SAP error message /SSB/CORE401 CHIP &1 locked by user &2 typically indicates that a specific CHIP (Component for Human Interface Processing) is currently locked by another user. This can occur in various scenarios, such as when multiple users are trying to access or modify the same component simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing or has opened the CHIP, which prevents other users from making changes.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  System Error: There may be a system error or bug that is causing the lock to persist even after the user has finished their work.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for the other user to finish their work may resolve the issue. You can try again after some time.
  Identify the User: If you have the necessary permissions, you can check which user has locked the CHIP. This can often be done through transaction codes like SM12 (for lock entries) or SM21 (for system logs).
  Release the Lock: If you determine that the lock is no longer needed (e.g., the user has logged off or is inactive), you can manually release the lock using transaction SM12. However, be cautious when doing this, as it may disrupt the other user's work.
  Contact the User: If possible, reach out to the user who has locked the CHIP to see if they can release it.
  Check for System Issues: If this issue occurs frequently, it may be worth investigating if there are underlying system issues or bugs that need to be addressed by your SAP Basis team.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or warnings.
  SU01: To check user details and status.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CHIP and user management for best practices on handling locks and concurrent access.
  
  If the problem persists after trying these solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.