How To Fix SRTWEB016 - User &1 does not exist in this SAP system

SAP Error Message - Details

• Message type: E = Error

• Message class: SRTWEB - Messages for Web Administration UI

• Message number: 016

• Message text: User &1 does not exist in this SAP system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRTWEB016 - User &1 does not exist in this SAP system ?

  The SAP error message SRTWEB016 indicates that a user specified in a web service call does not exist in the SAP system. This error typically occurs in scenarios involving SAP Process Integration (PI) or SAP Process Orchestration (PO) when a web service is trying to authenticate a user that is not recognized by the system.
  Cause:
  
  Non-existent User: The user ID specified in the web service request does not exist in the SAP system.
  Incorrect User ID: There may be a typo or incorrect formatting in the user ID being used.
  User Deactivation: The user might exist but has been deactivated or locked.
  Authorization Issues: The user may not have the necessary authorizations to access the web service.
  System Configuration: There may be issues with the configuration of the web service or the user management settings.
  
  Solution:
  
  
  Verify User Existence:
  
  Check if the user ID exists in the SAP system by using transaction code SU01 (User Maintenance).
  If the user does not exist, create the user or correct the user ID in the web service call.
  
  
  
  Check User Status:
  
  If the user exists, ensure that the user is active and not locked. You can check this in the same SU01 transaction.
  If the user is locked, unlock the user.
  
  
  
  Correct User ID:
  
  Ensure that the user ID being passed in the web service request is correct and matches the format expected by the SAP system.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the web service. You can check this using transaction SU53 after attempting to access the service.
  
  
  
  Check Web Service Configuration:
  
  Review the configuration of the web service in the SAP system to ensure that it is set up correctly and that the user authentication method is properly configured.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or details that might provide more context about the issue.
  
  
  
  Related Information:
  
  User Management: Understanding how user management works in SAP is crucial. Familiarize yourself with transactions like SU01 (User Maintenance), SU10 (Mass User Maintenance), and PFCG (Role Maintenance) for managing users and their authorizations.
  Web Services: If you are working with web services, ensure you understand the configuration of the web service in SAP PI/PO, including the service endpoint and security settings.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address specific issues related to this error message.
  
  By following these steps, you should be able to resolve the SRTWEB016 error and ensure that the user can successfully authenticate and access the web service.