How To Fix SRTCM103 - Failed to retrieve RTM record count for test ID "&1"

SAP Error Message - Details

• Message type: E = Error

• Message class: SRTCM - Runtime Check Monitor messages

• Message number: 103

• Message text: Failed to retrieve RTM record count for test ID "&1"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRTCM103 - Failed to retrieve RTM record count for test ID "&1" ?

  The SAP error message SRTCM103 indicates that there was a failure in retrieving the RTM (Runtime Monitoring) record count for a specific test ID. This error typically occurs in the context of SAP Process Integration (PI) or SAP Process Orchestration (PO) when there are issues with the monitoring of messages or transactions.
  Possible Causes:
  
  Configuration Issues: There may be misconfigurations in the Runtime Workbench or the monitoring settings.
  Database Issues: The underlying database may be experiencing issues, such as connectivity problems or performance bottlenecks.
  Authorization Problems: The user executing the operation may not have the necessary authorizations to access the RTM data.
  System Performance: High load on the system or insufficient resources may lead to timeouts or failures in retrieving data.
  Corrupted Data: There may be corrupted entries in the RTM tables that prevent the retrieval of the record count.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the Runtime Workbench and ensure that they are correctly set up.
  Database Health Check: Perform a health check on the database to ensure it is running optimally. Look for any locks, long-running queries, or connectivity issues.
  User Authorizations: Verify that the user has the necessary authorizations to access the RTM data. You may need to adjust roles or permissions.
  System Resources: Monitor system performance and resource usage. If the system is under heavy load, consider scaling resources or optimizing performance.
  Data Integrity Check: Run checks on the RTM tables to identify and resolve any corrupted data entries. This may involve database maintenance tasks.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SRT_MONI or SXMB_MONI to monitor messages and check for any related issues.
  Logs: Review the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to diagnose and resolve the SRTCM103 error effectively.