How To Fix SRT_WSP478 - User interaction error

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_WSP - Messages for SRT WSP

• Message number: 478

• Message text: User interaction error

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_WSP478 - User interaction error ?

  The SAP error message SRT_WSP478 User interaction error typically occurs in the context of SAP Process Integration (PI) or SAP Process Orchestration (PO) when there is an issue with the web service communication, particularly when user interaction is required but not possible in the current context.
  Cause:
  
  User Interaction Required: The error indicates that the web service call requires some form of user interaction (e.g., authentication, confirmation) that cannot be fulfilled automatically.
  Authentication Issues: This can happen if the web service requires credentials that are not provided or are incorrect.
  Configuration Issues: There may be misconfigurations in the service interface or the communication channel settings.
  Network Issues: Problems with network connectivity or firewall settings that prevent the service from being accessed.
  Service Endpoint Issues: The endpoint may be down or not reachable.
  
  Solution:
  
  Check Authentication: Ensure that the correct credentials are being used for the web service. If the service requires user interaction for authentication, consider using a service account or configuring the service to allow for non-interactive authentication.
  Review Configuration: Verify the configuration of the web service in SAP PI/PO. Check the service interface, communication channels, and any relevant settings to ensure they are correctly set up.
  Test Connectivity: Use tools like SOAP UI or Postman to test the web service endpoint directly. This can help identify if the issue is with the service itself or the SAP system.
  Check Logs: Review the logs in SAP PI/PO for more detailed error messages that can provide additional context about the failure.
  Network Configuration: Ensure that there are no network issues, such as firewalls blocking access to the web service endpoint.
  Consult Documentation: Refer to the SAP documentation for the specific web service you are using to ensure that all requirements are met.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Web Service Documentation: Review the documentation for the specific web service you are trying to call, as it may have specific requirements for authentication and interaction.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation.