How To Fix SRT_WSP385 - Severe error when getting maximum property length of RT cache

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_WSP - Messages for SRT WSP

• Message number: 385

• Message text: Severe error when getting maximum property length of RT cache

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_WSP385 - Severe error when getting maximum property length of RT cache ?

  The SAP error message SRT_WSP385 indicates a severe error when the system is trying to retrieve the maximum property length of the Runtime (RT) cache. This error typically occurs in the context of SAP Process Integration (PI) or SAP Process Orchestration (PO) when dealing with web services.
  Causes:
  
  Configuration Issues: Incorrect configuration of the web service or the related components in SAP PI/PO can lead to this error.
  Cache Corruption: The RT cache may be corrupted or not functioning properly, which can prevent the system from retrieving the necessary properties.
  Memory Issues: Insufficient memory allocation for the Java Virtual Machine (JVM) can lead to issues when trying to access cache properties.
  Version Compatibility: There may be compatibility issues between different versions of SAP components or between SAP and third-party systems.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the web service and ensure that all parameters are set correctly. This includes checking the service definitions and any related mappings.
  Clear Cache: Clear the RT cache to remove any corrupted entries. This can often be done through the SAP NetWeaver Administrator (NWA) or by using specific transaction codes in the SAP GUI.
  Increase Memory Allocation: If memory issues are suspected, consider increasing the memory allocation for the JVM. This can be done by adjusting the parameters in the SAP NetWeaver Administrator.
  Update Components: Ensure that all components of SAP PI/PO are up to date. Apply any relevant patches or updates that may address known issues.
  Check Logs: Review the application logs and trace files for more detailed error messages that can provide additional context about the issue.
  Restart Services: Sometimes, simply restarting the relevant services or the entire SAP system can resolve transient issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently publishes notes that provide solutions or workarounds for specific error messages.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for web services and PI/PO to ensure that you are following best practices in your configuration.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.