How To Fix SRT_CORE320 - Web service processing error

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 320

• Message text: Web service processing error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE320 - Web service processing error ?

  The SAP error message SRT_CORE320 indicates a web service processing error, typically related to issues in the communication between SAP systems and external web services. This error can arise from various causes, including configuration issues, network problems, or data format mismatches.
  Causes of SRT_CORE320
  
  
  Configuration Issues: Incorrect settings in the SAP system or the web service configuration can lead to this error. This includes incorrect endpoint URLs, authentication issues, or misconfigured service definitions.
  
  
  Network Problems: Connectivity issues between the SAP system and the web service can cause this error. This could be due to firewalls, proxy settings, or network outages.
  
  
  Data Format Mismatches: If the data being sent to or received from the web service does not match the expected format (e.g., XML schema violations), it can trigger this error.
  
  
  Timeouts: If the web service takes too long to respond, the SAP system may time out and generate this error.
  
  
  Service Availability: The external web service may be down or experiencing issues, leading to failed requests.
  
  
  Authentication Issues: Problems with credentials or tokens required for accessing the web service can also result in this error.
  
  
  Solutions to SRT_CORE320
  
  
  Check Configuration:
  
  Verify the web service configuration in the SAP system (transaction code SOAMANAGER).
  Ensure that the endpoint URL is correct and accessible.
  Check authentication settings and credentials.
  
  
  
  Network Connectivity:
  
  Test the network connection to the web service using tools like ping or telnet.
  Check firewall and proxy settings to ensure they are not blocking the connection.
  
  
  
  Validate Data Formats:
  
  Ensure that the data being sent to the web service adheres to the expected format and schema.
  Use tools like SOAP UI to test the web service with sample requests.
  
  
  
  Increase Timeout Settings:
  
  If timeouts are suspected, consider increasing the timeout settings in the SAP system for the web service call.
  
  
  
  Check Service Status:
  
  Verify that the external web service is up and running. You can do this by accessing the service directly through a web browser or using a tool like Postman.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide insights into the issue.
  Review the web service logs if available to identify any errors on the service side.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to the specific web service you are using for any known issues or additional troubleshooting steps.
  
  
  
  Related Information
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to SRT_CORE320.
  Transaction Codes: Familiarize yourself with transaction codes like SOAMANAGER (for web service configuration) and SLG1 (for application logs).
  Web Service Testing Tools: Use tools like SOAP UI or Postman to test web service calls independently of the SAP system.
  
  By following these steps, you should be able to diagnose and resolve the SRT_CORE320 error effectively. If the issue persists, consider reaching out to SAP support for further assistance.