How To Fix SRT_CORE024 - Could not restore userinfo

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_CORE - Nachrichtenklasse für SOAP Runtime

• Message number: 024

• Message text: Could not restore userinfo

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_CORE024 - Could not restore userinfo ?

  The SAP error message SRT_CORE024: Could not restore userinfo typically occurs in the context of SAP Process Integration (PI) or SAP Process Orchestration (PO) when there is an issue with user authentication or session management during the execution of a web service call. This error indicates that the system was unable to retrieve or restore the user information needed for processing the request.
  Causes:
  
  Session Timeout: The user session may have expired, leading to the inability to restore user information.
  Authentication Issues: There may be problems with the authentication mechanism, such as invalid credentials or issues with the security settings.
  Configuration Errors: Incorrect configuration in the SAP PI/PO system or in the web service settings can lead to this error.
  Network Issues: Connectivity problems between the client and the SAP system can also result in this error.
  User Role/Authorization Issues: The user may not have the necessary roles or authorizations to access the required resources.
  
  Solutions:
  
  Check User Session: Ensure that the user session is active and has not timed out. If it has, re-authenticate the user.
  Verify Credentials: Check the credentials being used for authentication. Ensure they are correct and that the user has the necessary permissions.
  Review Configuration: Examine the configuration settings in the SAP PI/PO system, including the web service configuration, to ensure they are set up correctly.
  Check Network Connectivity: Ensure that there are no network issues preventing communication between the client and the SAP system.
  User Authorizations: Verify that the user has the appropriate roles and authorizations assigned in the SAP system to perform the required actions.
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide additional context for troubleshooting.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for SAP PI/PO, especially sections related to web services and user authentication.
  Community Forums: Engage with the SAP Community or other forums where similar issues may have been discussed, as other users may have encountered and resolved the same error.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.