How To Fix SRT_ADMIN267 - Delay Logon User (WS Security) is operational

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_ADMIN - Administration Messages for SOAP Runtime

• Message number: 267

• Message text: Delay Logon User (WS Security) is operational

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_ADMIN267 - Delay Logon User (WS Security) is operational ?

  The SAP error message SRT_ADMIN267 indicates that there is a delay in the logon process for a user in the context of Web Services Security (WS Security). This message typically arises in scenarios where there are issues with the authentication or authorization of users trying to access web services.
  Cause:
  
  Network Latency: High latency in the network can cause delays in the logon process.
  Configuration Issues: Incorrect configuration of the web service security settings in SAP can lead to delays.
  Performance Bottlenecks: If the SAP system is under heavy load or if there are performance issues with the underlying database or application server, it can lead to delays.
  User Authentication Issues: Problems with the user credentials or the authentication mechanism (e.g., LDAP, SAML) can cause delays.
  Service Availability: If the web service being accessed is not available or is slow to respond, it can lead to logon delays.
  
  Solution:
  
  Check Network Performance: Monitor the network performance to ensure there are no latency issues. Use tools to diagnose network speed and reliability.
  Review Configuration: Verify the configuration settings for WS Security in the SAP system. Ensure that all parameters are set correctly and that the security policies are properly defined.
  Monitor System Performance: Use SAP transaction codes like ST03N or ST22 to analyze system performance and identify any bottlenecks. Check for high CPU or memory usage.
  User Authentication: Ensure that the user credentials are correct and that the authentication mechanism is functioning properly. Test the authentication process separately if possible.
  Check Service Status: Ensure that the web service being accessed is up and running. Check the logs for any errors related to the service.
  Increase Timeout Settings: If applicable, consider increasing the timeout settings for the web service calls to allow for longer processing times.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Web Service Logs: Review the logs related to web services (e.g., SRT_MONI) for more detailed error messages or warnings that could provide insight into the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Refer to the official SAP documentation for Web Services Security for best practices and configuration guidelines.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the SRT_ADMIN267 error message.