How To Fix SRT_ADMIN231 - Change of password failed

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_ADMIN - Administration Messages for SOAP Runtime

• Message number: 231

• Message text: Change of password failed

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_ADMIN231 - Change of password failed ?

  The SAP error message SRT_ADMIN231: Change of password failed typically occurs in the context of SAP's web services or when dealing with the SAP NetWeaver Application Server. This error indicates that there was an issue when attempting to change the password for a user in the system, often related to the configuration of the security settings or the user credentials.
  Causes:
  
  Incorrect Current Password: The password provided for the current user may be incorrect.
  User Lockout: The user account may be locked due to multiple failed login attempts.
  Insufficient Permissions: The user may not have the necessary permissions to change the password.
  Password Policy Violations: The new password may not meet the system's password complexity requirements.
  Technical Issues: There may be underlying technical issues with the SAP system or the database that prevent the password change from being processed.
  
  Solutions:
  
  Verify Current Password: Ensure that the current password being entered is correct.
  Check User Status: Verify that the user account is not locked or inactive. If it is locked, an administrator may need to unlock it.
  Review Permissions: Ensure that the user has the necessary permissions to change their password. If not, an administrator may need to grant the appropriate roles.
  Password Complexity: Check the password policy settings in the SAP system to ensure that the new password meets all requirements (length, complexity, etc.).
  System Logs: Review the system logs (transaction codes like SLG1) for any additional error messages or details that could provide more context on the failure.
  Technical Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SU01 (User Maintenance) to manage user accounts and passwords.
  Password Policy Configuration: The password policy can be configured in transaction RZ10 or through the profile parameters.
  User Management: Regularly review user roles and permissions to ensure compliance with security policies.
  Documentation: Refer to SAP's official documentation or help portal for more detailed guidance on user management and security settings.
  
  If you continue to experience issues after trying these solutions, it may be beneficial to consult with your SAP Basis team or SAP support for more in-depth troubleshooting.