How To Fix SRT_ADMIN168 - Client: & Service user: & is not usable

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_ADMIN - Administration Messages for SOAP Runtime

• Message number: 168

• Message text: Client: & Service user: & is not usable

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_ADMIN168 - Client: & Service user: & is not usable ?

  The SAP error message SRT_ADMIN168 typically indicates that a specific client or service user is not usable in the context of SAP's web services or integration scenarios. This error can arise due to various reasons, including user authorization issues, client settings, or service configuration problems.
  Causes:
  
  User Authorization Issues: The service user may not have the necessary authorizations to access the required resources or perform the intended operations.
  Client Settings: The client in which the service user is defined may not be properly configured or may be locked.
  Service Configuration: The web service or integration scenario may not be correctly set up, leading to the service user being deemed unusable.
  User Status: The service user might be inactive or locked in the SAP system.
  Missing Roles: The service user may not have the required roles assigned to it.
  
  Solutions:
  
  
  Check User Status:
  
  Go to transaction SU01 and enter the service user ID.
  Check if the user is active and not locked.
  
  
  
  Review Authorizations:
  
  Ensure that the service user has the necessary authorizations to perform the required actions.
  You can use transaction SU53 to analyze authorization issues after attempting to perform the action that triggered the error.
  
  
  
  Client Configuration:
  
  Verify that the client is properly configured and not locked. You can check this in transaction SCC4.
  Ensure that the client is set up for the intended use (e.g., development, testing, production).
  
  
  
  Service Configuration:
  
  Check the configuration of the web service in transaction SRT_ADMIN.
  Ensure that the service is correctly defined and that the service user is associated with the correct service.
  
  
  
  Assign Roles:
  
  If the service user is missing roles, assign the necessary roles that provide the required authorizations.
  
  
  
  Check Logs:
  
  Review the logs in transaction SRT_UTIL or SLG1 for any additional error messages or details that can provide more context about the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCC4: Client Administration
  SRT_ADMIN: Web Service Administration
  SRT_UTIL: Web Service Utility
  SLG1: Application Log
  
  
  
  Documentation: Refer to SAP Help Portal or SAP Notes related to web services and user management for more detailed guidance.
  
  
  If the issue persists after following these steps, consider reaching out to your SAP Basis or security team for further assistance, as they may have more insights into the specific configuration of your SAP environment.