How To Fix SRT_ADMIN020 - Could not check authorizations of service user

SAP Error Message - Details

• Message type: E = Error

• Message class: SRT_ADMIN - Administration Messages for SOAP Runtime

• Message number: 020

• Message text: Could not check authorizations of service user

The authorizations of the service user in the RFC service destination
could not be checked.

What causes this issue?

RFC destination settings are missing or incorrect.

System Response

Contact your system administrator and give him or her the number of the
error message.

How to fix this error?

The RFC destination for Web services is not defined in full.

Procedure for System Administrators

The given service destination is not defined in full and a connection
test was not possible. This means that the authorizations of the user in
the RFC destination cannot be checked.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRT_ADMIN020 - Could not check authorizations of service user ?

  The SAP error message SRT_ADMIN020 indicates that there is an issue with checking the authorizations of a service user in the context of SAP's web services or integration scenarios. This error typically arises in the context of SAP Process Integration (PI) or SAP Process Orchestration (PO) when the system is unable to verify the necessary authorizations for a specified service user.
  Causes:
  
  Missing Authorizations: The service user may not have the required authorizations to access the web service or perform the intended operations.
  Incorrect User Configuration: The service user might not be correctly configured in the system, or the user ID might be incorrect.
  User Lock or Expiration: The service user account may be locked or expired, preventing authorization checks from being performed.
  Profile Issues: The user profile assigned to the service user may not include the necessary roles or authorizations.
  Technical Issues: There could be underlying technical issues with the SAP system or the web service configuration.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Go to transaction SU01 and enter the service user ID.
  Check the roles assigned to the user and ensure that they include the necessary authorizations for the operations being performed.
  
  
  
  Review User Configuration:
  
  Verify that the service user is correctly configured in the system.
  Ensure that the user ID is correct and that it is not misspelled.
  
  
  
  Unlock or Reactivate User:
  
  If the user account is locked or expired, unlock or reactivate it using transaction SU01.
  
  
  
  Assign Necessary Roles:
  
  If the user lacks the necessary roles, assign the appropriate roles that include the required authorizations for the web service.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Test Connectivity:
  
  Ensure that the service user can connect to the required services and that there are no network or connectivity issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific web service or integration scenario for any additional configuration steps or requirements.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SLG1: Application Log
  
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance related to this error message.
  Integration Scenarios: Understanding the specific integration scenario (e.g., SOAP, REST) can help in troubleshooting the issue more effectively.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.