How To Fix /SRMSMC/QLB012 - Question & is locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/QLB -

• Message number: 012

• Message text: Question & is locked by another user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/QLB012 - Question & is locked by another user ?

  The SAP error message /SRMSMC/QLB012 typically indicates that a particular question or item in the SAP system is locked by another user. This can occur in various SAP modules, particularly in the context of SAP Supplier Relationship Management (SRM) or similar applications where multiple users may be trying to access or modify the same data simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing or viewing the question/item, which locks it to prevent data inconsistencies.
  Session Timeout: A previous session may not have been properly closed, leaving the item locked.
  System Errors: Occasionally, system errors or crashes can leave items in a locked state.
  User Permissions: The user may not have the necessary permissions to access or modify the item, leading to a perceived lock.
  
  Solution:
  
  Wait and Retry: If another user is editing the item, the simplest solution is to wait until they finish and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user has locked the item and, if necessary, you can delete the lock entry (if you have the appropriate permissions).
  Log Off and Log Back In: Sometimes, logging off and back into the system can clear any session-related locks.
  Contact the User: If you know who is locking the item, you can contact them to see if they can release the lock.
  System Administrator: If the issue persists, contact your system administrator for assistance. They can investigate further and may need to unlock the item manually.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes like SM12 (to view and manage lock entries) and SM21 (to check system logs for errors).
  User Roles and Permissions: Ensure that your user role has the necessary permissions to access and modify the item in question.
  Documentation: Refer to SAP documentation or support notes related to the specific module you are working with for more detailed troubleshooting steps.
  
  If the problem continues after trying these solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.