How To Fix /SRMSMC/EVAL_EV_TRIG005 - Appraiser &1 does not have e-mail address &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EVAL_EV_TRIG -

• Message number: 005

• Message text: Appraiser &1 does not have e-mail address &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EVAL_EV_TRIG005 - Appraiser &1 does not have e-mail address &2 ?

  The SAP error message /SRMSMC/EVAL_EV_TRIG005 Appraiser &1 does not have e-mail address &2 typically occurs in the context of SAP's Supplier Relationship Management (SRM) or similar modules where email notifications are sent to appraisers or evaluators. This error indicates that the system is trying to send an email to an appraiser, but the appraiser's email address is either missing or not correctly configured in the system.
  Cause:
  
  Missing Email Address: The appraiser (identified by &1) does not have an email address assigned in their user profile.
  Incorrect Configuration: The email address may be incorrectly formatted or not properly maintained in the user master data.
  User Status: The user might be inactive or not properly set up in the system, leading to the absence of an email address.
  Data Synchronization Issues: If the system is integrated with other systems (like an LDAP directory), there might be synchronization issues that prevent the email address from being updated.
  
  Solution:
  
  
  Check User Profile:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the appraiser's user ID (replace &1 with the actual user ID).
  Check the "Address" tab to ensure that an email address is entered and correctly formatted.
  
  
  
  Update Email Address:
  
  If the email address is missing, add it in the user profile.
  If it is incorrectly formatted, correct it.
  
  
  
  User Activation:
  
  Ensure that the user is active and not locked. If the user is inactive, they will not receive emails.
  
  
  
  Data Synchronization:
  
  If your organization uses an external directory for user management, ensure that the email addresses are synchronized correctly.
  Check with your system administrator or IT department if there are any issues with the synchronization process.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error does not occur.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 for user maintenance, SU10 for mass user maintenance, and PFCG for role maintenance if roles are affecting user access.
  Authorization Issues: Ensure that you have the necessary authorizations to view and edit user profiles.
  Documentation: Refer to SAP Help documentation or your organization's internal documentation for specific guidelines on user management and email configuration.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or technical support for further investigation.