How To Fix /SRMSMC/DNB_INTF007 - Cannot create the password in the secure storage; contact system admin.

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/DNB_INTF -

• Message number: 007

• Message text: Cannot create the password in the secure storage; contact system admin.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/DNB_INTF007 - Cannot create the password in the secure storage; contact system admin. ?

  The SAP error message /SRMSMC/DNB_INTF007 Cannot create the password in the secure storage; contact system admin typically indicates an issue with the secure storage configuration in the SAP system. This error can occur in various scenarios, particularly when the system is trying to store sensitive information, such as passwords, in the secure storage but encounters a problem.
  Causes:
  
  Insufficient Authorizations: The user or process attempting to create the password may not have the necessary authorizations to write to the secure storage.
  Secure Storage Configuration Issues: The secure storage may not be properly configured or initialized.
  Database Issues: There may be underlying database issues that prevent writing to the secure storage.
  File System Permissions: The file system where the secure storage is located may have incorrect permissions, preventing the SAP system from writing to it.
  SAP Kernel Issues: There may be bugs or issues in the SAP kernel version being used.
  
  Solutions:
  
  
  Check Authorizations: Ensure that the user or service account has the necessary authorizations to access and write to the secure storage. You may need to check roles and profiles assigned to the user.
  
  
  Verify Secure Storage Configuration:
  
  Check the configuration of the secure storage in transaction STRG (Secure Storage).
  Ensure that the secure storage is initialized correctly.
  
  
  
  Database Check: 
  
  Check the database logs for any errors that might indicate issues with writing data.
  Ensure that the database is running correctly and that there are no connectivity issues.
  
  
  
  File System Permissions:
  
  Verify that the file system permissions for the directory where the secure storage is located allow the SAP system to write to it.
  Ensure that the user under which the SAP application server is running has the necessary permissions.
  
  
  
  Kernel Upgrade: If you suspect a bug in the SAP kernel, consider upgrading to a more recent version that may have resolved known issues.
  
  
  Contact SAP Support: If the issue persists after checking the above points, it may be necessary to contact SAP support for further assistance. They can provide more specific guidance based on the system configuration and logs.
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  STRG - To manage secure storage.
  SU53 - To analyze authorization issues.
  SM21 - To check system logs for errors.
  ST22 - To check for dumps that may provide more context on the error.
  
  
  
  Documentation: Refer to SAP Help Portal for documentation on secure storage and related configurations.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches.
  
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message /SRMSMC/DNB_INTF007.