How To Fix /SRMSMC/CMN_BL109 - Generation of logon URL was not successful; contact system administration

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CMN_BL -

• Message number: 109

• Message text: Generation of logon URL was not successful; contact system administration

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CMN_BL109 - Generation of logon URL was not successful; contact system administration ?

  The SAP error message /SRMSMC/CMN_BL109 Generation of logon URL was not successful; contact system administration typically indicates an issue with the generation of a logon URL for accessing a specific SAP application or service. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The system may not be properly configured to generate the logon URL. This could be due to incorrect settings in the SAP system or the underlying infrastructure.
  Network Issues: There may be network connectivity problems that prevent the system from reaching the necessary services or endpoints to generate the logon URL.
  Authorization Problems: The user may not have the necessary authorizations to access the service or application, leading to a failure in URL generation.
  Service Availability: The service that is supposed to generate the logon URL may be down or not running.
  System Parameters: Incorrect or missing system parameters related to the logon URL generation can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the SAP system related to the logon URL generation. Ensure that all necessary parameters are correctly set.
  Network Connectivity: Verify that there are no network issues preventing access to the required services. Check firewalls, proxies, and other network components.
  User Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access the service. You may need to consult with your SAP security team.
  Service Status: Check the status of the services involved in generating the logon URL. Ensure that all relevant services are up and running.
  Review Logs: Look at the application logs and system logs for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates that could resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the specific application or service you are working with, as it may provide additional insights into configuration and troubleshooting.
  Community Forums: Check SAP Community forums or other online resources where similar issues may have been discussed and resolved by other users.
  System Administration: Involve your system administration team, as they may have access to system-level logs and configurations that can help diagnose the issue.
  
  By following these steps, you should be able to identify and resolve the issue causing the /SRMSMC/CMN_BL109 error message.