How To Fix /SRMSMC/CMN_BL047 - Communication type could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CMN_BL -

• Message number: 047

• Message text: Communication type could not be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CMN_BL047 - Communication type could not be determined ?

  The SAP error message /SRMSMC/CMN_BL047 Communication type could not be determined typically occurs in the context of SAP Supplier Relationship Management (SRM) or similar modules where communication types are essential for processing transactions or messages. This error indicates that the system is unable to identify the appropriate communication method (such as email, fax, or other messaging types) for a specific transaction or document.
  Causes:
  
  Missing Configuration: The communication type may not be configured correctly in the system. This could be due to missing entries in the relevant customizing tables.
  Incorrect Master Data: The master data for the supplier or customer may not have the necessary communication details filled in.
  Inconsistent Data: There may be inconsistencies in the data that prevent the system from determining the communication type.
  Authorization Issues: The user may not have the necessary authorizations to access the communication type settings.
  System Bugs: Occasionally, bugs in the SAP system or specific patches may lead to this error.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the SPRO transaction and navigate to the relevant configuration settings for communication types in SRM.
  Ensure that the communication types are defined and linked correctly to the relevant processes.
  
  
  
  Review Master Data:
  
  Check the master data for the supplier or customer involved in the transaction. Ensure that the communication details (like email addresses, fax numbers, etc.) are correctly maintained.
  Use transactions like BP (Business Partner) to verify the details.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the data to identify any discrepancies that might be causing the issue.
  Use transaction codes like SLG1 to check for logs that might provide more context on the error.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify communication types.
  Check the user roles and profiles to confirm that they include the required permissions.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program flow to see where the communication type determination fails.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, BP, and SLG1 for configuration and data checks.
  Documentation: Review SAP documentation related to communication management in SRM for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.