How To Fix /SRMSMC/CMN_BL024 - Contact & has no system access yet and cannot respond to qual. requests

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CMN_BL -

• Message number: 024

• Message text: Contact & has no system access yet and cannot respond to qual. requests

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CMN_BL024 - Contact & has no system access yet and cannot respond to qual. requests ?

  The SAP error message /SRMSMC/CMN_BL024 indicates that a contact (usually a user or a business partner) does not have the necessary system access to respond to qualification requests. This error typically arises in the context of SAP Supplier Relationship Management (SRM) or similar modules where user roles and permissions are critical for performing specific actions.
  Cause:
  
  Missing Role Assignment: The user or contact may not have been assigned the appropriate roles that grant access to the necessary functions within the system.
  Inactive User: The user account may be inactive or locked, preventing any actions from being taken.
  Authorization Issues: The user may lack the required authorizations to respond to qualification requests.
  Incorrect User Data: There may be issues with the user data or configuration in the system, such as missing or incorrect information in the user profile.
  
  Solution:
  
  
  Check User Roles:
  
  Go to the user management area in SAP and verify that the user has the correct roles assigned. Ensure that the roles include permissions for responding to qualification requests.
  If roles are missing, assign the necessary roles to the user.
  
  
  
  Activate User Account:
  
  If the user account is inactive, reactivate it. This can usually be done by an administrator in the user management section.
  
  
  
  Review Authorizations:
  
  Use transaction code SU53 to check for authorization failures after the user attempts to perform the action. This will help identify any missing authorizations.
  If there are missing authorizations, work with your security team to grant the necessary permissions.
  
  
  
  Verify User Data:
  
  Check the user’s profile for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking roles, authorizations, and user data, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), PFCG (Role Maintenance), and SU53 (Authorization Check).
  User Management: Understanding how user management works in SAP, including roles, profiles, and authorizations, is crucial for resolving access-related issues.
  SAP Notes: Search for SAP Notes related to the error message for any patches or updates that may address the issue.
  
  By following these steps, you should be able to resolve the error message and enable the contact to respond to qualification requests successfully.