How To Fix /SRMERP/OL_BO_SC010 - No approver found

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMERP/OL_BO_SC -

• Message number: 010

• Message text: No approver found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMERP/OL_BO_SC010 - No approver found ?

  The SAP error message /SRMERP/OL_BO_SC010 No approver found typically occurs in the context of the SAP Supplier Relationship Management (SRM) module, particularly when dealing with purchase requisitions or purchase orders that require approval. This error indicates that the system could not find an approver for the document in question, which can halt the approval process.
  Causes:
  
  Missing Approver Assignment: The user or document may not have an assigned approver in the system.
  Approval Workflow Configuration: The workflow configuration may not be set up correctly, leading to the system being unable to identify an approver.
  User Roles and Authorizations: The user may not have the necessary roles or authorizations to approve the document.
  Organizational Structure Issues: Changes in the organizational structure (like department or position changes) may not have been updated in the system.
  Approval Limits: The approver may have exceeded their approval limit, and the system cannot find an alternative approver.
  
  Solutions:
  
  
  Check Approver Assignment:
  
  Verify that the document has an approver assigned. This can be done by checking the approval workflow settings in the SRM system.
  Ensure that the user who is supposed to approve the document is active and correctly assigned in the system.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow configuration settings in the SAP SRM system to ensure that the approval process is correctly defined.
  Make sure that the workflow is active and that all necessary steps are included.
  
  
  
  User Roles and Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to approve the document. This can be checked in the user management section of SAP.
  If necessary, update the user roles to include the required authorizations.
  
  
  
  Update Organizational Structure:
  
  If there have been recent changes in the organizational structure, ensure that these changes are reflected in the SAP system.
  Update any relevant master data that may affect the approval process.
  
  
  
  Approval Limits:
  
  Check if the assigned approver has exceeded their approval limit. If so, consider reassigning the document to another approver or adjusting the limits.
  
  
  
  Testing and Validation:
  
  After making changes, test the approval process with a sample document to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SWDD (Workflow Builder) to check and modify workflows, or PFCG (Role Maintenance) to manage user roles and authorizations.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for detailed documentation on SRM workflows and approval processes.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or SRM support team for further investigation.