How To Fix /SRMERP/CCS010 - Services cannot be added from catalog

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMERP/CCS -

• Message number: 010

• Message text: Services cannot be added from catalog

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMERP/CCS010 - Services cannot be added from catalog ?

  The SAP error message /SRMERP/CCS010 Services cannot be added from catalog typically occurs in the context of the SAP Service Management or SAP Customer Service modules when there is an issue with adding services from a service catalog to a service order or request. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Service Catalog Configuration: The service catalog may not be properly configured, or the services you are trying to add may not be available in the catalog.
  Authorization Issues: The user may not have the necessary authorizations to access or add services from the catalog.
  Service Status: The services you are trying to add may be inactive or not available for the current transaction.
  System Settings: There may be system settings or parameters that restrict the addition of services from the catalog.
  Data Consistency: There could be inconsistencies in the data related to the services or the catalog.
  
  Solutions:
  
  
  Check Service Catalog Configuration:
  
  Ensure that the service catalog is correctly set up and that the services you want to add are active and available.
  Verify that the services are assigned to the correct categories and that they are not restricted.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access and add services from the catalog.
  You may need to consult with your SAP security team to adjust the roles if necessary.
  
  
  
  Verify Service Status:
  
  Check the status of the services in the catalog to ensure they are active and can be added to service orders or requests.
  If the services are inactive, you may need to activate them.
  
  
  
  Check System Settings:
  
  Review any system settings or parameters that may restrict the addition of services from the catalog.
  Consult with your SAP Basis or configuration team to ensure that the system settings are appropriate.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any inconsistencies in the service catalog or related data.
  You may need to run specific reports or transactions to identify and resolve any data issues.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, IW31, or IW32 for service order management, and SPRO for configuration settings.
  Documentation: Review the SAP Help documentation for Service Management or Customer Service for more detailed information on service catalogs and related processes.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.