How To Fix SRM_ECM_MSG128 - Exception during Get-Token in LockingService raised

SAP Error Message - Details

• Message type: E = Error

• Message class: SRM_ECM_MSG - Message Class for ECM

• Message number: 128

• Message text: Exception during Get-Token in LockingService raised

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRM_ECM_MSG128 - Exception during Get-Token in LockingService raised ?

  The SAP error message SRM_ECM_MSG128 indicates that there was an exception during the "Get-Token" operation in the LockingService. This error typically occurs in the context of SAP Supplier Relationship Management (SRM) and can be related to issues with locking mechanisms, authorization, or communication between components.
  Possible Causes:
  
  Authorization Issues: The user or service account may not have the necessary permissions to access the LockingService or perform the Get-Token operation.
  Configuration Errors: Incorrect configuration settings in the SRM system or related components can lead to this error.
  Network Issues: Problems with network connectivity between the SRM system and other components (like the backend system) can cause communication failures.
  Service Availability: The LockingService may be down or not properly running, leading to exceptions when trying to access it.
  Data Consistency Issues: There may be inconsistencies in the data that the LockingService is trying to process.
  
  Solutions:
  
  Check Authorizations: Ensure that the user or service account has the necessary authorizations to access the LockingService. You may need to review the roles and permissions assigned to the user.
  Review Configuration: Verify the configuration settings for the LockingService and related components. Ensure that all necessary parameters are correctly set.
  Network Troubleshooting: Check the network connectivity between the SRM system and any other systems it interacts with. Ensure that there are no firewalls or network issues blocking communication.
  Service Status: Check the status of the LockingService to ensure it is running properly. Restart the service if necessary.
  Error Logs: Review the application and system logs for more detailed error messages that can provide additional context about the issue.
  Data Validation: Validate the data being processed to ensure there are no inconsistencies or corruption that could be causing the error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to SRM and the specific error message for any patches or updates that may address the issue.
  Documentation: Review the official SAP documentation for SRM and LockingService for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed and resolved.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance, providing them with detailed logs and context about the error.