How To Fix SRM_ECM_MSG075 - Error during accessing the case record backend

SAP Error Message - Details

• Message type: E = Error

• Message class: SRM_ECM_MSG - Message Class for ECM

• Message number: 075

• Message text: Error during accessing the case record backend

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRM_ECM_MSG075 - Error during accessing the case record backend ?

  The SAP error message SRM_ECM_MSG075, which indicates "Error during accessing the case record backend," typically occurs in the context of SAP Supplier Relationship Management (SRM) when there is an issue accessing the backend system for case records. This can happen for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Possible Causes:
  
  Backend System Connectivity Issues: There may be network issues or configuration problems preventing the SRM system from connecting to the backend system (e.g., SAP ERP).
  Authorization Issues: The user may not have the necessary authorizations to access the case records in the backend system.
  Data Consistency Issues: There may be inconsistencies or missing data in the backend system that prevent the case record from being accessed.
  Configuration Errors: Incorrect configuration settings in the SRM or backend system can lead to access issues.
  System Performance Issues: If the backend system is experiencing performance problems, it may not respond in a timely manner, leading to timeouts or errors.
  
  Solutions:
  
  Check Connectivity: Verify that the SRM system can connect to the backend system. This can be done by testing the connection settings in the SAP GUI or using transaction codes like SM59 to check RFC connections.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the case records. This can be checked using transaction SU53 to analyze authorization failures.
  Data Validation: Check the backend system for any inconsistencies or missing data related to the case records. This may involve running reports or queries to identify issues.
  Configuration Review: Review the configuration settings in both the SRM and backend systems to ensure they are set up correctly. This may involve checking settings related to the case management process.
  Monitor System Performance: Check the performance of the backend system to ensure it is running optimally. This may involve looking at system logs, performance metrics, and addressing any identified bottlenecks.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to gather more information about the error.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots that may help in diagnosing the issue.
  
  By following these steps, you should be able to identify the cause of the SRM_ECM_MSG075 error and implement a suitable solution.