How To Fix SPPF_VIEW_CRM078 - Action cannot be changed manually

SAP Error Message - Details

• Message type: E = Error

• Message class: SPPF_VIEW_CRM - PPF: Messages from Interface Components

• Message number: 078

• Message text: Action cannot be changed manually

What causes this issue?

The action definition in Customizing is configured so that it may not
be changed in the dialog.

System Response

The action must not be changed manually.

How to fix this error?

If you want to change, repeat or process the action in the document,
you have to change the Customizing settings of the action definition
correspondingly.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SPPF_VIEW_CRM078 - Action cannot be changed manually ?

  The SAP error message SPPF_VIEW_CRM078 with the description "Action cannot be changed manually" typically occurs in the context of SAP CRM (Customer Relationship Management) when a user attempts to manually change an action that is not allowed to be modified directly. This is often related to the workflow or process management within SAP CRM, where certain actions are predefined and cannot be altered by users.
  Cause:
  
  Predefined Actions: The action you are trying to change is likely predefined in the system and is controlled by the workflow or process logic.
  Status Restrictions: The current status of the business object may not allow for manual changes to actions.
  Authorization Issues: The user may not have the necessary authorizations to change the action.
  Configuration Settings: The system configuration may restrict manual changes to certain actions based on business rules.
  
  Solution:
  
  Check Workflow Configuration: Review the workflow configuration to understand which actions are allowed and under what conditions. You may need to consult with a workflow administrator or a functional consultant.
  Review Business Object Status: Check the status of the business object you are working with. If the status does not permit changes, you may need to change the status first or follow the prescribed process.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action. This may involve checking roles and permissions in the SAP system.
  Consult Documentation: Refer to the SAP documentation or help resources for specific details on the action you are trying to change and any related restrictions.
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to workflow management in SAP CRM, such as SWDD (Workflow Builder) or SWI1 (Work Item Selection).
  Training and Documentation: Ensure that users are trained on the proper processes and restrictions related to actions in SAP CRM to minimize the occurrence of this error.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.