How To Fix /SPE/OUTB_CRM003 - Inconsistency of deliveries in CRM and ERP for order &1 and item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SPE/OUTB_CRM -

• Message number: 003

• Message text: Inconsistency of deliveries in CRM and ERP for order &1 and item &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SPE/OUTB_CRM003 - Inconsistency of deliveries in CRM and ERP for order &1 and item &2 ?

  The SAP error message /SPE/OUTB_CRM003 indicates an inconsistency between the deliveries in the CRM (Customer Relationship Management) system and the ERP (Enterprise Resource Planning) system for a specific order and item. This inconsistency can arise due to various reasons, such as data synchronization issues, incorrect configuration, or problems during the data transfer process between the two systems.
  Cause:
  
  Data Synchronization Issues: The CRM and ERP systems may not be properly synchronized, leading to discrepancies in delivery data.
  Incorrect Configuration: Configuration settings in either the CRM or ERP system may not align, causing inconsistencies in how deliveries are processed or recorded.
  Incomplete Data Transfer: If there was an error during the data transfer process (e.g., using middleware), some delivery information may not have been transferred correctly.
  Manual Changes: Manual changes made in either system after the initial data transfer can lead to inconsistencies.
  System Upgrades or Changes: Changes in system versions or updates can sometimes lead to unexpected behavior or inconsistencies.
  
  Solution:
  
  Check Data Consistency: Use transaction codes like SM37 to check for any background jobs that may have failed during data transfer. Review logs for errors.
  Re-synchronize Data: If discrepancies are found, you may need to re-synchronize the data between CRM and ERP. This can often be done using transaction codes like /SPE/OUTB_CRM or similar tools provided by SAP.
  Review Configuration Settings: Ensure that the configuration settings in both systems are aligned. This includes checking the settings for order management, delivery processing, and integration points.
  Manual Correction: If the inconsistency is minor, you may be able to manually correct the data in either the CRM or ERP system.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on resolving inconsistencies.
  Engage Technical Support: If the issue persists, consider reaching out to your SAP support team or a consultant who specializes in SAP CRM and ERP integration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SE11 (Data Dictionary), and SE80 (Object Navigator) for troubleshooting.
  Integration Tools: Understand the middleware or integration tools being used (e.g., SAP PI/PO, SAP CPI) for data transfer between CRM and ERP.
  Documentation: Review SAP documentation related to CRM and ERP integration for best practices and troubleshooting steps.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that data consistency is maintained moving forward.
  
  By following these steps, you should be able to identify the cause of the inconsistency and implement a solution to resolve the error message /SPE/OUTB_CRM003.